The art of successful business communication / Patrick Forsyth ; with Frances Kay.

Format:

Book

Author/Creator:

Forsyth, Patrick.

Contributor:

Kay, Frances, 1949-

Series:

IET management of technology series ; 24.

IET management of technology series ; 24

Language:

English

Subjects (All):

Business communication.

Communication.

Physical Description:

1 online resource (184 p.)

Place of Publication:

London : The Institution of Engineering and Technology, 2008.

Language Note:

English

Summary:

Communication is easy isn't it? Well it may seem so, but consider honestly when was the last time you were involved in a breakdown of communications? And how long ago was one such a veritable derailment? For most people and in most organizations this happens regularly. It matters. Communication - effective communication - makes things happen. There can be a great deal hanging on it. Whether the communication concerned is a simple email, a contribution to a meeting, a report or a presentation, it can prompt agreement or action, it can seal a good deal; drive a hard bargain and enhance your prof

Contents:

Contents; Preface; 1 Communication: its nature, scope and purpose; 2 What makes for effective communication; 3 Prerequisites for success: preparation and listening; 4 Being persuasive: getting agreement from others; 5 Meetings: making them work; 6 Presentations: speaking successfully 'on your feet'; 7 Negotiation: making the best deal; 8 Telephone communication: its special nature; 9 The nature of the written word; 10 The writing process: what to say and how to say it; 11 The different forms of written communication; 12 The ubiquitous email: dos and don'ts; 13 Dealing with numbers; Afterword

Index

Notes:

Includes index.

ISBN:

1-62198-825-2

1-281-97107-3

9786611971076

0-86341-976-3

OCLC:

318539620