Transforming the character of public organizations : techniques for change agents / A. Carol Rusaw.

Format:

Book

Author/Creator:

Rusaw, A. Carol, 1946-

Language:

English

Subjects (All):

Organizational change.

Administrative agencies.

Public administration.

Physical Description:

1 online resource (261 p.)

Place of Publication:

Westport, Conn. : Quorum Books, 1998.

Language Note:

English

Summary:

The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators.

Contents:

Preliminaries; Contents; Illustrations; Acknowledgments; Introduction; 1 Leading Public Sector Change from the Inside Out; 2 A Holistic View of Organization Change; 3 Techniques for Collecting and Analyzing Data; 4 Building Trust and Preparing for Change; 5 Implementation and Evaluation Guidelines; 6 Using Self as a Change Instrument; 7 Mediation Roles of Public Organizational Change Agents; 9 Empathy and Encouragement; 10 Confronting Change with Courage and Compassion; 11 Hope as the Imperative for Transformation; 12 The Art of Cooperation: A Case of Management-Union Joint Problem Solving

13 Creating Community in Government14 Holistic Learning Integrating Individual and Organizational Change; 15 Change as the Ethics of Concern; 16 Cultivating Integrity in Change; Selected Bibliography; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. [227]-235) and index.

ISBN:

9781429473071

142947307X

9781567509106

156750910X

OCLC:

181827719