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Patron behavior in libraries : a handbook of positive approaches to negative situations / edited by Beth McNeil and Denise J. Johnson. [electronic resource]
- Format:
- Book
- Author/Creator:
- McNeil, Beth.
- Language:
- English
- Subjects (All):
- Public services (Libraries)--United States.
- Public services (Libraries).
- Libraries--Security measures--United States.
- Libraries.
- Behavior.
- Public services (Libraries)--Security measures--United States.
- Libraries--United States.
- Medical Subjects:
- Behavior.
- Libraries.
- Physical Description:
- 1 online resource (viii, 160 p. )
- Place of Publication:
- Chicago : American Library Association, 1996.
- Language Note:
- English
- Contents:
- Down and out in the reading room : the homeless in the public library / Bruce A. Shuman
- Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter
- Opposites attract : young adults and libraries / Patrick Jones
- Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler
- Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz
- Problems with patrons in the academic library / Emerita M. Cuesta
- Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck
- Legal issues regarding library patrons / Katherine Malmquist
- Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson
- Active listening : alleviating patron problems through communication / Nathan M. Smith
- Developing and implementing a patron behavior policy / Linda A. Morrissett
- Literature on library patrons : an annotated guide / Beth McNeil.
- Notes:
- Includes bibliographical references and index.
- Bibliographic Level Mode of Issuance: Monograph
- ISBN:
- 0-585-31869-7
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