Power of E-Communication.

Format:

Book

Author/Creator:

Benson, Laurie.

Language:

English

Subjects (All):

Communication in organizations.

Electronic mail systems.

Instant messaging.

Telephone conferencing.

Videoconferencing.

Voice mail systems.

Local Subjects:

Communication in organizations.

Electronic mail systems.

Instant messaging.

Telephone conferencing.

Videoconferencing.

Voice mail systems.

Physical Description:

1 online resource (128 p.)

Edition:

1st ed.

Place of Publication:

Amherst : HRD Press, 2004.

Language Note:

English

Summary:

Electronic communication is here to stay and using the right tools effectively is essential to your success. Yet few companies provide training in this changing area. This cutting-edge book is full of guidelines and things to consider to get what you want when communicating through e-mail, instant message, voice mail, conference calls, web conferences and videoconferences. Learn how to “ecommunicate” clearly and professionally when participating or leading a virtual team . . . working from a home office…or building and managing professional relationships across cities, states or countries. Topics include: Delivering bad news via e-mail, cellular phones, and voice mail, humor in electronic communications, and ecommunication protocolâ€Â"including offensive language, showing emotion and response time. Learn how to: Get the most out of conference callsâ€Â"whether you’re a presenter or participant; Turn web conferences and videoconferences into results-getting virtual meetings; A checklist of things to remember before you send your next e-mail; Deal with all the e-mail you receive; Use instant messaging to connect with virtual teams; Do’s and don’ts when using voice mail; Conduct virtual job interviews; Prepare for and conduct the conference call, and tips for following up; Minimize your legal liability when using electronic communications.

Contents:

Contents; Introduction; Communicating Effectively through E-mail; Using Instant Messaging to Add Value to Business; Communicating Effectively through Voice Mail; Getting the MostOut of Your Conference Calls; Web Conferences and Videoconferences: Just Virtual Meetings; E-mail, Voice Mail,Conference Call, WebConference, orVideoconference Which one should I use for my message?; Legal Considerations; It's All in How You Use It

Notes:

Description based upon print version of record.

Description based on publisher supplied metadata and other sources.

ISBN:

1-59996-732-4

OCLC:

476119656