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Knock your socks off answers [electronic resource] : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.
- Format:
- Book
- Author/Creator:
- Anderson, Kristin, 1962-
- Zemke, Ron., Author.
- Language:
- English
- Subjects (All):
- Customer services.
- Consumer complaints.
- Genre:
- Electronic books.
- Place of Publication:
- New York : American Management Association, 1995 (Norwood, Mass. : Books24x7.com [generator])
- Language Note:
- English
- Notes:
- Title from title screen.
- Includes bibliographical references.
- Digitized and made available by: Books24x7.com.
- ISBN:
- 0-585-11988-0
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