Mediation skills and strategies : a practical guide / Tony Whatling ; foreword by Mohamed M. Keshavjee.

Format:

Book

Author/Creator:

Whatling, Tony, 1939-

Language:

English

Subjects (All):

Mediation--Psychological aspects.

Mediation.

Conflict management.

Physical Description:

1 online resource (178 p.)

Place of Publication:

London ; Philadelphia : Jessica Kingsley Publishers, 2012.

Language Note:

English

Summary:

A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.

Contents:

Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills

Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks'

Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786613688668

9781280778278

128077827X

9780857006271

0857006274

OCLC:

792688497