Business performance measurement : unifying theories and integrating practice / edited by Andy Neely.

Format:

Book

Contributor:

Neely, A. D. (Andy D.), editor.

Language:

English

Subjects (All):

Organizational effectiveness--Measurement.

Organizational effectiveness.

Performance--Measurement.

Performance.

Total quality management.

Physical Description:

1 online resource (xvi, 511 pages) : digital, PDF file(s).

Edition:

Second edition.

Place of Publication:

Cambridge : Cambridge University Press, 2007.

Language Note:

English

Summary:

Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

Contents:

Accounting performance measurement : a review of its purposes and practices / David Otley

Measuring marketing performance : research practice and challenges / Bruce Clark

Measuring performance : the operations management perspective / Andy Neely

Measuring performance : the supply chain management perspective / Douglas Lambert and Michael Knemeyer

Finding performance : the new discipline in management / Marshall Meyer

A conceptual and operational delineation of performance / Michel Lebas and Ken Euske

Performance measurement frameworks : a review / Andy Neely, Mike Kennerley and Chris Adams

Beyond budgeting to the adaptive organisation / Jeremy Hope

Theoretical conditions for validity in accounting performance measurement / Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell

The validity of measurement frameworks : measurement theory / Stephen Pike and Goran Roos

Choosing marketing dashboard metrics / Tim Ambler and John Roberts

Risk in performance measurement / Andrew Likierman

Measuring knowledge work / Rob Austin and Pat Larkey

Measuring innovation performance / Riitta Katila

Context-based measurement / Graham Clark and Antony Powell

Measuring the performance of England's primary school teachers : purposes, theories, problems and tensions / Andrew Brown

Police performance : sovereignty, discipline and governmentality / Paul Collier

The development of composite indicators to measure health care performance / Rowena Jacobs, Peter Smith and Maria Goddard

Perversity in public service performance measurement / Mike Pidd

Does pay for performance really motivate employees? / Margit Osterloh and Bruno Frey

Anomalies of measurement : when it works, but should not / Rob Austin and Jody Hoffer Gittel

Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman.

Notes:

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Includes bibliographical references and index.

ISBN:

1-107-17671-9

1-281-24330-2

9786611243302

0-511-37787-8

0-511-37696-0

0-511-37602-2

0-511-37452-6

0-511-48848-3

0-511-37876-9

OCLC:

476126697