Service in the field : the world of front-line public servants / Barbara Wake Carroll, David Siegel.

Format:

Book

Author/Creator:

Carroll, Barbara Wake, 1947-

Contributor:

Siegel, David.

Institute of Public Administration of Canada.

Series:

Canadian public administration series.

Canadian public administration series = Collection administration publique canadienne

Language:

English

Subjects (All):

Civil service--Canada.

Civil service.

Public administration--Canada.

Public administration.

Physical Description:

1 online resource (264 p.)

Edition:

1st ed.

Place of Publication:

Montreal & Kingston ; London : McGill-Queen's University Press, c1999.

Language Note:

English

Summary:

As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation of field offices generally. The authors' analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. Using extensive "ations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science. With its accessible style and emphasis on personal experience, Service in the Field will be of interest to students and scholars of public administration, political science, organization theory, and related disciplines in addition to people in government in both field and head offices.

Contents:

Front Matter

Contents

Tables, Figures, and Boxes

Acknowledgments

Introduction

Who Are These People and What Do They Do?

The Research Described

“How We Do Things around Here”

Service to the Public

The Workplace Environment

Two Solitudes or One Big Happy Family? Dealing with Head Office

Administrative Reform: How It Plays in the Field

Bureaucrats Are People Too

Where Do We Go from Here? Implications for Implementation and Management Theory

Appendix

Notes

Bibliography

Index

Notes:

On t.p.: Institute of Public Administration of Canada.

Includes bibliographical references (p. 239-247) and index.

ISBN:

1-282-85535-2

9786612855351

0-7735-6750-X

OCLC:

180704145