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Creating customer connections [electronic resource] : how to make customer service a profit center for your company / Jack Burke.
EBSCOhost Academic eBook Collection (North America) Available online
EBSCOhost Academic eBook Collection (North America)EBSCOhost Ebook Public Library Collection - North America Available online
EBSCOhost Ebook Public Library Collection - North America- Format:
- Book
- Author/Creator:
- Burke, Jack.
- Series:
- Taking control series
- Taking control series Creating customer connections
- Language:
- English
- Subjects (All):
- Customer services--United States.
- Customer services.
- Genre:
- Electronic books.
- Physical Description:
- 1 online resource (321 pages)
- Edition:
- 1st ed.
- Place of Publication:
- Santa Monica, Calif. : Merritt Pub., 1997 (Norwood, Mass. : Books24x7.com [generator])
- Language Note:
- English
- Summary:
- This book offers business people a practical guide to improving their customer service functions-whether that entails a bank of representatives or a couple of partners answering their own phones. Jack Burke points out that, as important as customer service is, it's a discipline that's often overlooked by smaller companies. Drawing on more than 20 years of doing business in the customer-contact field, he provides excellent case studies and interviews.
- Notes:
- Includes index.
- Title from title screen.
- Digitized and made available by: Books 24x7.com.
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 1-281-03974-8
- 9786611039745
- 1-56343-877-1
- 0-585-04412-0
- OCLC:
- 1011166866
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