Excellence every day : make the daily choice-- inspire your employees and amaze your customers / Lior Arussy.

Format:

Book

Author/Creator:

Arussy, Lior.

Language:

English

Subjects (All):

Customer services.

Consumer satisfaction.

Success in business.

Job satisfaction.

Physical Description:

1 online resource (237 p.)

Place of Publication:

Medford, N.J. : CyberAge Books/Information Today, c2008.

Language Note:

English

Summary:

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores ""The Excellence Myth,"" revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making ""The Daily Choice"" will empower employees to reach new heights of exce

Contents:

Cover; Copyright; Contents; Preface and Acknowledgments; Chapter 1: In Search of Excellence?; Chapter 2: The Excellence Myth; Chapter 3: Why We Fail to Delight Our Customers (While We Think We Do); Chapter 4: Excellence-Defining, Believing, Living; Chapter 5: The Daily Choice You Make- Delivering Excellence One Decision at a Time; Chapter 6: Creating Organizational Excellence; Chapter 7: Leading Your People to Excellence; Chapter 8: Making Excellence Personal; Chapter 9: Excellence Daily Choice- Personal Leadership; Chapter 10: Excellence Daily Choice- Taking Ownership

Chapter 11: Excellence Daily Choice- Creative Ways to DelightChapter 12: Excellence Daily Choice-Wow!; Chapter 13: Excellence Daily Choice in Difficult Times; Chapter 14: Just Imagine ... Then Make It Happen; Afterword: Moving Forward; About the Author

Notes:

Description based upon print version of record.

ISBN:

1-937290-83-2

1-57387-927-4

OCLC:

754582820