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How to stop backing down & start talking back / Lisa Frankfort, Patrick Fanning.
- Format:
- Book
- Author/Creator:
- Frankfort, Lisa.
- Language:
- English
- Subjects (All):
- Interpersonal communication.
- Assertiveness (Psychology).
- Physical Description:
- 1 online resource (124 p.)
- Place of Publication:
- Oakland, Calif. : New Harbinger Publications, c2005.
- Language Note:
- English
- Summary:
- Two experts offer easy suggestions and tips for the assertiveness-challenged on how to communicate effectively and honestly with difficult people in any situation, whether they are your boss, your auto mechanic, your mother-in-law or your best friend.
- Contents:
- Your personal bill of rights
- The three styles
- Listening and expressing
- Responding to criticism
- Handling difficult people
- Special strategies
- Special situations.
- Notes:
- Description based upon print version of record.
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 1-60882-601-5
- OCLC:
- 775302598
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