Customer service in libraries : best practices

MLA

Harmon, Charles., et al. Customer service in libraries : best practices. Lanham : Scarecrow Press, Inc., 2013.

APA

Harmon, C., Messina, M. & Caplan, A. (2013). Customer service in libraries : best practices. Lanham : Scarecrow Press, Inc..

Chicago

Harmon, Charles., Charles Harmon, Michael. Messina and Audra. Caplan. Customer service in libraries : best practices. Lanham : Scarecrow Press, Inc., 2013.