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Customer service in libraries : best practices / edited by Charles Harmon, Michael Messina ; [introduction by Audra Caplan].

EBSCOhost Academic eBook Collection (North America) Available online

EBSCOhost Academic eBook Collection (North America)

EBSCOhost Ebook Public Library Collection - North America Available online

EBSCOhost Ebook Public Library Collection - North America
Format:
Author/Creator:
Contributor:
Series:
Language:
English
Subjects (All):
Physical Description:
1 online resource (119 p.)
Place of Publication:
Lanham : Scarecrow Press, Inc., 2013.
Language Note:
English
Summary:
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
Contents:
  • Service is personal: the Howard County Library System customer service program / Lewis Belfont
  • Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox
  • The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott
  • STARS : launching a customer service model in Riverside County / Mark Smith
  • The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman
  • Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez
  • Service delivery chains as a strategy for improving library customer service / John Huber
  • The buzz on patron service / Shannon Hodgins Halikias
  • Make your library fantastic for homeschoolers / Abby Johnson.
Notes:
  • Description based upon print version of record.
  • Description based on print version record and CIP data provided by publisher; resource not viewed.
  • Includes bibliographical references and index.
ISBN:
  • 0-8108-8749-5
  • 1-299-14888-3

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