Operational leadership / Andrew Spanyi.

Format:

Book

Author/Creator:

Spanyi, Andrew.

Series:

Strategic management collection, 2150-9646.

Strategic management collection, 2150-9646

Language:

English

Subjects (All):

Management.

Organizational change--Management.

Organizational change.

Physical Description:

1 online resource (107 p.)

Edition:

1st ed.

Place of Publication:

[New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2010.

Language Note:

English

Summary:

Operational Leadership examines the comprehensive combination of leadership and management behaviors needed to fundamentally improve how businesses get products and/or services developed, sold, delivered, and serviced. It is written for executives and graduate students and includes examples of both success and failure in improving operations, in the belief that while people are motivated by success stories, they often learn as much, or more, from the mistakes that others have made. This book integrates and extends key concepts in the literature on leadership and process management and applies them to the improvement of operational performance. The importance of viewing operations in the context of a company's key capabilities, or end-to-end processes, is emphasized where collaboration across traditional organizational boundaries is essential. It is proposed that performance-oriented organizations will come to recognize the need to appoint key senior executives as change agents, aligned with the company's core capabilities, to continuously improve and manage operational performance.

Contents:

Preface

1. Introduction

2. Principles, practices, and pitfalls

3. A compelling case for change

4. Leading operational improvement

5. Sustaining improvements

6. The future

Notes

References

Index.

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 89-91) and index.

Title from PDF t.p. (viewed on August 31, 2010).

ISBN:

9781780344126

1780344120

9781283892469

1283892464

9781606491133

160649113X

OCLC:

672149734

Publisher Number:

1 BEP