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Effective difficult conversations : a step-by-step guide Conversations / Catherine B. Soehner, Ann Darling.
- Format:
- Book
- Author/Creator:
- Soehner, Catherine, author.
- Darling, Ann (Ann L.), author.
- Language:
- English
- Subjects (All):
- Library personnel management--Handbooks, manuals, etc.
- Library personnel management.
- Conflict management--Handbooks, manuals, etc.
- Conflict management.
- Communication in library administration--Handbooks, manuals, etc.
- Communication in library administration.
- Business communication--Handbooks, manuals, etc.
- Business communication.
- Interpersonal communication--Handbooks, manuals, etc.
- Interpersonal communication.
- Physical Description:
- 1 online resource (129 pages)
- Edition:
- 1st ed.
- Place of Publication:
- Chicago, [Illinois] : ALA Editions, 2017.
- Summary:
- Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.
- Contents:
- Difficult conversations defined
- Getting clear
- Gathering resources
- Clarifying the message
- During the conversation
- You're not finished until you write it up
- Keep up the good work
- Co-workers
- A brief note about change management
- Managing up : how to have difficult conversations with your boss.
- Notes:
- Description based on print version record.
- Includes bibliographical references and index.
- ISBN:
- 0-8389-1527-2
- 0-8389-1526-4
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