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Listen to Me, Listen to You [electronic resource] : A Step-by-step Guide to Communication Skills Training
- Format:
- Book
- Author/Creator:
- Kotzman, Mandy.
- Language:
- English
- Subjects (All):
- Assertiveness (Psychology)--Study and teaching.
- Listening--Study and teaching.
- Self-esteem--Study and teaching.
- Local Subjects:
- Assertiveness (Psychology)--Study and teaching.
- Listening--Study and teaching.
- Self-esteem--Study and teaching.
- Physical Description:
- 1 online resource (146 p.)
- Place of Publication:
- Camberwell : Australian Council for Educational Research, 2008.
- Language Note:
- English
- Summary:
- This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A practical guide to self-awareness, communication skills and conflict management (Revised edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation Self-esteem Self-awareness and self-knowledge Effective listening Self-assertion Managing conflict collaboratively Reflection and closure Each of these topics features key ideas as well as individual and group a
- Contents:
- Cover; Copyright; Contents; How to use this guide; Orientation; Self-esteem; Self-awareness and Self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure; Appendices
- Notes:
- Description based upon print version of record.
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 1-4416-0316-6
- OCLC:
- 476268813
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