Business performance measurement : theory and practice / edited by Andy Neely.

Format:

Book

Contributor:

Neely, A. D. (Andy D.), editor.

Language:

English

Subjects (All):

Organizational effectiveness--Measurement.

Organizational effectiveness.

Performance--Measurement.

Performance.

Total quality management.

Physical Description:

1 online resource (xiii, 366 pages) : digital, PDF file(s).

Place of Publication:

Cambridge : Cambridge University Press, 2002.

Summary:

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

Contents:

pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley

Measuring performance : the marketing perspective / Bruce Clark

Measuring performance : the operations perspective / Andy Neely and Rob Austin

Finding performance : the new discipline in management / Marshall W. Meyer

pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske

When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell

Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey

Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel

pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely

The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson

Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner

Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely

pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others]

Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki

Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman

Redefining government performance / Ken Ogata and Rich Goodkey

pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt

Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar

Measuring innovation performance / Riitta Katila

pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey

Measuring eBusiness performance / Andy Neely [and others].

Notes:

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Includes bibliographical references and index.

ISBN:

9780511753695 (e-book)

9780521803427 (hbk.)