Communication in crisis and hostage negotiations : practical communication techniques, stratagems, and strategies for law enforcement, corrections and emergency service personnel in managing critical incidents / by Arthur A. Slatkin.

Format:

Book

Author/Creator:

Slatkin, Arthur A., author.

Language:

English

Subjects (All):

Hostage negotiations.

Crisis management.

Communication in law enforcement.

Physical Description:

1 online resource (231 p.)

Edition:

2nd ed.

Place of Publication:

Springfield, Illinois : Charles C. Thomas, Publisher, [2010]

Language Note:

English

Summary:

This updated and expanded new edition emphasizesthe need for law enforcement and emergency service workers to handle critical incidents in a positive manner when encountering people in public crises. The book's focus is on the approaches, stratagems, difficult circumstances, and the ability to effectively advance the course of the negotiations in the best interests of all concerned. Active listening is presented in an enhanced form with several important objectives and innovations: (1) in addition to basic techniques, advanced techniques are taught to increase the range and variety of negotiat

Contents:

COMMUNICATION IN CRISIS AND HOSTAGE NEGOTIATIONS; CONTENTS; Chapter 1 HOSTAGE AND CRISIS NEGOTIATION; Chapter 2 COMMUNICATION; Chapter 3 STRATAGEMS; Chapter 4 STALEMATE AND DEADLOCK; Chapter 5 NEGOTIATING WITH SUBJECT TYPES; Chapter 6 INTERVIEWING; Chapter 7 THE HNT GAME©

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on print version record.

ISBN:

0-398-07975-7

OCLC:

642661723