The assessment center handbook for police and fire personnel / by Charles D. Hale.

Format:

Book

Author/Creator:

Hale, Charles D., author.

Language:

English

Subjects (All):

Assessment centers (Personnel management procedure)--Handbooks, manuals, etc.

Assessment centers (Personnel management procedure).

Police--Personnel management--Handbooks, manuals, etc.

Police.

Fire departments--Personnel management--Handbooks, manuals, etc.

Fire departments.

Physical Description:

1 online resource (247 pages)

Edition:

Fourth edition.

Place of Publication:

Springfield, Illinois : Charles C Thomas, Publisher, Ltd., 2019.

Summary:

Over the years, the assessment center method of evaluating and selecting individuals to fill technical, supervisory, and management-level positions has proven to be highly successful in municipal police and fire departments. This fourth edition expands upon the concepts and principles presented in the previous editions and numerous chapters have been extensively edited and reformatted. Included topics are the advantages of the assessment center; objections to assessment centers; typical and effective assessment exercises; center design and administration; selection and training of assessors; candidate evaluation, scoring, and feedback; preparing for an assessment center; best practices; greatest blunders; and ensuring candidate satisfaction with assessment methods.

Contents:

Intro

THE ASSESSMENT CENTER HANDBOOK FOR POLICE AND FIRE PERSONNEL

PREFACE

ACKNOWLEDGMENTS

CONTENTS

Chapter I WHAT IS AN ASSESSMENT CENTER?

CONCLUSION

Chapter II ADVANTAGES OF AN ASSESSMENT CENTER

Chapter III TEN REASONS WHY SOME PEOPLE DON'T LIKE ASSESSMENT CENTERS

Chapter IV TYPICAL ASSESSMENT CENTER EXERCISES

THE IN-BASKET EXERCISE

THE GROUP PROBLEM-SOLVING EXERCISE

THE TACTICAL EXERCISE

THE TACTICAL FIRE PROBLEM

THE TACTICAL EMS PROBLEM

THE SNAPSHOT EXERCISE

THE CRITICAL INCIDENT EXERCISE

THE EMPLOYEE MEETING EXERCISE

THE CITIZEN INTERVIEW EXERCISE

THE FIRE INSPECTION EXERCISE

THE SHIFT OR COMPANY MEETING EXERCISE

THE SHIFT OR COMPANY TRAINING EXERCISE

THE COMMUNITY MEETING OR PRESENTATION EXERCISE

THE PUBLIC EDUCATION EXERCISE

THE STAFF MEETING EXERCISE

THE NEWS MEDIA EXERCISE

THE PROGRAM DEVELOPMENT EXERCISE

THE CRIMINAL INVESTIGATION EXERCISE

THE ORAL RESUME EXERCISE

THE ACCIDENT REVIEW BOARD EXERCISE

Chapter V ASSESSMENT CENTER DESIGN AND ADMINISTRATION

THE IMPORTANCE OF GOOD PLANNING

THE JOB ANALYSIS

FACILITIES AND EQUIPMENT

SCHEDULING METHODS

MAINTAINING TEST SECURITY

STAFF SUPPORT

USE OF MODERN TECHNOLOGY

FIRE SIMULATORS

THE ELECTRONIC IN-BASKET

BODY CAMERAS AND IN-CAR CAMERAS

USING VIDEO AND AUDIO RECORDING DEVICES

Chapter VI SELECTION AND TRAINING OF ASSESSORS

ASSESSOR SELECTION

PERSONAL AND PROFESSIONAL RELATIONSHIPS

ASSESSOR PREPARATION

CARE AND NURTURING OF ASSESSORS

RULES OF CONDUCT FOR ASSESSORS

Chapter VII CANDIDATE EVALUATION, SCORING, AND FEEDBACK

CANDIDATE SCORING METHODS

ASSESSOR NOTE TAKING

WEIGHTING OF EXERCISE COMPONENTS.

MAINTAINING CONSISTENCY

SELECTING THE EVALUATION CRITERIA

PERFORMANCE DIMENSIONS AND BENCHMARKS

THE RATING SCALE

THE NUMERICAL SCALE

THE RAW SCORE METHOD

REPORTING CANDIDATE SCORES

ASSESSOR COMMENTARY

Chapter VIII PREPARING FOR AN ASSESSMENT CENTER

CANDIDATE PREPARATION STRATEGIES

CANDIDATE ORIENTATION

THE EIGHT RULES FOR SUCCESS

IMPORTANT SKILLS YOU SHOULD DEVELOP

Chapter IX BEST PRACTICES IN ASSESSMENT CENTER EXERCISES

THE TACTICAL FIRE/EMS PROBLEM EXERCISE

THE COMMUNITY MEETING EXERCISE

THE COMPANY OR SHIFT TRAINING EXERCISE

THE ORAL RESUME

Chapter X SOME OF THE GREATEST BLUNDERS

THE ORIENTATION SESSION

Chapter XI ENSURING CANDIDATE SATISFACTION WITH ASSESSMENT CENTER METHODS

CUSTOMIZING THE PROCESS

KEEPING THE EXERCISES REALISTIC AND RELEVANT

SELECTION AND QUALIFICATIONS OF ASSESSORS

SOLICITING CANDIDATE FEEDBACK

CANDIDATE DEBRIEFING

Chapter XII CONCLUSION

Appendix A GUIDELINES AND ETHICAL CONSIDERATIONS FOR ASSESSMENT CENTER OPERATIONS

Contents

I. Purpose

II. History of Guidelines

III. Assessment Center Defined

IV. Non-Assessment Center Activities

V. Assessment Centers for Different Purposes

VI. Assessment Center Policy Document

VII. Assessor Training

IX. Validation Issues

X. Technology

XI. Ethics, Legal Compliance, and Social Responsibility.

XII. Conducting Assessment Centers Across Cultural Contexts

XIII. National Assessment Center Guidelines

Appendix B TYPICAL IN-BASKET ITEMS

PANHANDLE POLICE DEPARTMENT

Appendix C GUIDELINES FOR SCORING THE IN-BASKET EXERCISE

Appendix D GROUP PROBLEM-SOLVING EXERCISE

Appendix E TACTICAL FIRE PROBLEM EXERCISE

Appendix F TACTICAL FIRE PROBLEM RATING FORM

Appendix G SNAPSHOT EXERCISE

Appendix H EMPLOYEE MEETING EXERCISE

Appendix I CITIZEN INTERVIEW EXERCISE

Appendix J SHIFT MEETING EXERCISE

Appendix K FIRE INSPECTION EXERCISE

Appendix L COMPANY TRAINING EXERCISE

Appendix M STAFF MEETING EXERCISE

Appendix N COMMUNITY MEETING EXERCISE

Appendix O PROGRAM DEVELOPMENT EXERCISE

Appendix P SUGGESTED ROOM CONFIGURATIONS

Appendix Q TYPICAL ASSESSMENT CENTER SCHEDULE

Appendix R CANDIDATE FEEDBACK QUESTIONNAIRE

Appendix S RELATIONSHIP BETWEEN PERFORMANCE DIMENSIONS AND TYPICAL EXERCISES

INDEX.

Notes:

Description based on print version record.

Description based on publisher supplied metadata and other sources.

Other Format:

Online version: Hale, Charles D., author. Assessment center handbook for police and fire personnel

ISBN:

0-398-09254-0

OCLC:

1089625032