Tourism and hospitality management / edited by Metin Kozak, Nazmi Kozak.

Format:

Book

Contributor:

Kozak, Metin, 1968-

Kozak, Nazmi.

Series:

Advances in culture, tourism and hospitality research ; v. 12.

Advances in culture, tourism and hospitality research, 1871-3173 ; v. 12

Language:

English

Subjects (All):

Tourism--Management.

Tourism.

Hospitality industry--Management.

Hospitality industry.

Physical Description:

1 online resource (318 pages).

Edition:

First edition.

Place of Publication:

Bingley, England : Emerald, 2016.

Summary:

The book addresses topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality.".

Contents:

European quality award winning companies : a situational analysis / H. Kader Șanlıöz-Özgen

Service collaboration between healthcare service providers and tourism agencies / Elaine Y. T. Chew, Stephanie Onggo

The transit tourists in Hong Kong / Priscilla Chau Min Poon, Bob McKercher

An actor network perspective of tourism open data / Maurice McNaughton, Michelle T. McLeod, Ian Boxill

Marketing of tourism products through the Russian social media channel VKontakte / Ekaterina Miettinen

Key stakeholders in cruise traffic : an application to Spanish cruise ports / Jerónimo Esteve-Pérez, Antonio García-Sánchez

Revenue management : profit optimisation for Hong Kong travel agencies / Grace Chen, Basak Denizci Guillet

Diffusion patterns in loyalty programs / Pedro Pimpão, Antónia Correira, João Duque, Carlos Zorrinho

Surprise, hospitality, and customer delight in the context of hotel services / Ahmad Azmi M. Ariffin, Noor Balkhis Omar

Transferability of Asian paradigm in hospitality management to non-Asian countries / Athena Lele Chen, Kaye Chon

The development of hospitality industry in Krakow : historical perspective / Robert Pawlusiński, Magdalena Kubal

Diversification of hotels in a single-asset tourism city / Hilal Erku̦s-Öztürk

The branded content in the Balearic hotel chains / Ángela Aguiló Lemoine, Maria Antonia García Sastre, Margarita Alemany Hormaeche

Identification of organizational culture in the hospitality industry / Ali Bavik

Developing training programs for disabled guests : an industry perspective / Funda Cengiz

Motivations of South Asian students to study tourism and hospitality in the United Kingdom / Roya Rahimi, Vipin Nadda, Blerton Hyseni, Dirisa Mulindwa

Effect of work experience on students' attitudes toward hospitality careers / Marlena A. Bednarska, Marcin Olszewski

The role of edu-tourism in bridging racial divides in South Africa / Julia C. Wells

Higher education tourism courses in Brazil / Teresa Catramby, Priscilla Dutra

Developing intercultural skills for hospitality students in China / Alan Wong, Cathy H.C. Hsu.

Notes:

Includes bibliographical references.

Print version record

ISBN:

9781786357137

1786357135