Crisis intervention and counseling by telephone and the internet / edited by David Lester and James R. Rogers (with 24 other contributors).

Format:

Book

Contributor:

Lester, David, 1942- editor.

Rogers, James R., editor.

Language:

English

Subjects (All):

Crisis intervention (Mental health services).

Hotlines (Counseling).

Physical Description:

1 online resource (461 p.)

Edition:

3rd ed.

Place of Publication:

Springfield, Illinois : Charles C. Thomas, Publisher, 2012.

Language Note:

English

Summary:

This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counselin

Contents:

CRISIS INTERVENTION AND COUNSELING BY TELEPHONE AND THE INTERNET; CONTENTS; Part I: THE VARIETIES OF TELEPHONE SERVICE; Chapter 1 COUNSELING BY TELEPHONE; Chapter 2 A SURVEY OF TELEPHONE COUNSELING SERVICES; Part II: CRISIS INTERVENTION AND COUNSELING BY TELEPHONE; Chapter 3 THE UNIQUE CONTRIBUTIONS OF TELEPHONE THERAPY; Chapter 4 CRISIS INTERVENTION; Chapter 5 RESPONDING TO SUICIDAL CRISES:THE CRISIS INTERVENTION APPROACH; Chapter 6 HOW BEST TO HELP SUICIDAL PERSONS OVER THE TELEPHONE AND INTERNET; Chapter 7 TELEPHONE THERAPY: SOME COMMON ERRORS AND FALLACIES

Chapter 8 THE TELEPHONE CALL:CONVERSATION OR THERAPYChapter 9 ACTIVE LISTENING; Chapter 10 COGNITIVE THERAPY APPROACHES TO CRISIS INTERVENTION; Chapter 11 TRANSACTIONAL ANALYSIS AND LEARNED HELPLESSNESS APPROACHES TO CRISIS COUNSELING; Chapter 12 GESTALT THERAPY APPROACHESTO CRISIS INTERVENTION WITH SUICIDAL CLIENTS; Part III PROBLEM CALLERS; Chapter 13 THE OBSCENE CALLER; Chapter 14 THE CHRONIC CALLER; Chapter 15 CHRONIC CALLS PLACED TO SUICIDE; Chapter 16 THE COVERT CRY FOR HELP; Chapter 17 THE SILENT CALLER; Chapter 18 THE NUISANCE CALLER; Chapter 19 THE "ONE COUNSELOR" CALLER

Part IV SPECIAL TOPICSChapter 20 ADOLESCENTS; Chapter 21 WAR VETERANS; Chapter 22 RURAL COMMUNITIES; Chapter 23 THE ELDERLY; Chapter 24 INDIVIDUALS WITH DISABILITIES ON CAMPUS; Part V BEYOND THE TELEPHONE CONTACT; Chapter 25 BEYOND THE TELEPHONE CONTACT; Chapter 26 BEYOND THE PHONE LINES:; Chapter 27 CRISIS INTERVENTION BY E-MAIL; Chapter 28 COUNSELING THE CLIENTIN CRISIS BY LETTER; Part VI THE TELEPHONE COUNSELOR; Chapter 29 THE CASE FOR NONPROFESSIONAL CRISIS WORKERS; Chapter 30 THE USE OF THE PROFESSIONAL IN TELEPHONE COUNSELING; Chapter 31 SELECTING THE TELEPHONE COUNSELOR

Chapter 32 TRAINING TELEPHONE COUNSELORSAppendix A TRAINER BEHAVIORS AFFECTING THE LEARNING CLIMATE; Appendix B PERSONAL PROBLEMS EXERCISE; Appendix C OPENING EXERCISE; Chapter 33 IDENTIFYING AND RESPONDING TO BURNOUT; Part VII EVALUATING TELEPHONE COUNSELING SERVICES; Chapter 34 THE EFFECTIVENESS OF SUICIDE PREVENTION; Chapter 35 REFLECTIONS FROM A CALLER; NAME INDEX; SUBJECT INDEX

Notes:

Revised edition of: Crisis intervention and counseling by telephone / edited by David Lester.

Includes bibliographical references and indexes.

Description based on print version record.

ISBN:

0-398-08830-6

OCLC:

817896592