Experiencing hospitality / Bill Rowson and Conrad Lashley, editors.

Format:

Book

Contributor:

Rowson, Bill, editor.

Lashley, Conrad, editor.

Series:

Hospitality, tourism and marketing studies.

Hospitality,Tourism and Marketing Studies

Language:

English

Subjects (All):

Hospitality industry.

Physical Description:

1 online resource (288 pages).

Place of Publication:

New York : Nova Science Publisher, [2019]

Summary:

"Experiencing Hospitality offers an intellectually stimulating and innovative approach to the study of hospitality. It is ideal for students and academics within both the applied fields of hospitality and tourism studies, and the general field behavioral sciences. This book is also suitable for practitioners in hospitality, leisure and tourism businesses, for whom it provides a provocative and informative guide to understanding and providing hospitality within a commercial context. This stimulating and informative text will appeal to both academics and practitioners, with contributions from leading hospitality experts detailed within its pages. The text draws together forms of thinking and influences from a diverse range of both national and international perspectives. Beyond the immediate hospitality, leisure and tourism programs, this book is relevant to the wider social sciences, geographers, sociologists, anthropologists, social historians, cultural studies academics, as well as those studying refugee and migration flows."--Publisher's website.

Contents:

Chapter 1. Towards a Theoretical Understanding of Hospitality / Conrad Lashley

Chapter 2. One Cheer for Marxism: Hospitality as a Bourgeois Phenomenon / Roy C. Wood

Chapter 3. Hostility and Hospitality: Connecting Brexit, Grenfell, and Windrush / Tom Selwyn

Chapter 4. Inhospitable Hospitality? / George Ritzer

Chapter 5. Experiencing, Expressing and Evoking Emotions in Hospitality and Tourism / Prokopis A. Christou

Chapter 6. A Paradigm Shift from "Emotional Labor" to "Genuine Emotional Display" in the Workplace / Aspasia Simillidou and Prokopis A. Christou

Chapter 7. Working in Hospitality: Flexible Working and the Gig Economy / Bill Rowson

Chapter 8. Pleasure and Hospitality in New Zealand: The Roles of Alcohol, Sex, and Service / Jill Poulston

Chapter 9

The Diminishing Role of the General Manager from a Middle Managers' Perspective: Some Generic Drivers / Tjeerd Zandberg

Chapter 10. Roboptimism or Pessimism: HR Managers Face a Challenge / Verena Hopf, Laura Velten and Bill Rowson

Chapter 11. Ladies and Gentlemen Serving Ladies and Gentlemen / Klaes Eringa

Chapter 12. Wine Tourism and Hospitality: Opportunities and Challenges for Future Development / Radu Mihailescu

About the Editors

Index.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-5361-4388-X