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Quality management : a new era / Jimmy Chan, Reggie Kwan, Eric Wong.
- Format:
- Book
- Conference/Event
- Author/Creator:
- Chan, Jimmy S. F. (Jimmy Sun Fat)
- Conference Name:
- International Conference on Quality Management and Six Sigma (1st : 2005 : Hong Kong, China)
- Language:
- English
- Subjects (All):
- Total quality management--Congresses.
- Total quality management.
- Six sigma (Quality control standard)--Congresses.
- Six sigma (Quality control standard).
- Physical Description:
- 1 online resource (214 p.)
- Place of Publication:
- Singapore : World Scientific, c2005.
- Language Note:
- English
- Summary:
- This volume covers the most current theories and practices in Quality Management and Six Sigma. Successful application of Quality Management and Six Sigma has been reported in a number of scenarios including computer software, manufacturing, supply chain management, customer relationship management, and so on.The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma. In some cases, authors of short papers were invited to elaborate on their ideas into detailed descriptions of practices. The contributors are academic rese
- Contents:
- Message from the Editors; Contents; PART ONE Six Sigma Overview; 1. Six Sigma in the New Era of Quality Management; 2. Using Statistical Software to Accelerate Six Sigma; PART TWO Strategies and Models; 3. Organizational Excellence Strategies and Key Performance Results; 4. A Roadmap to Good Manufacturing Practice; 5. Strategic Revitalization of Student Counseling through Six Sigma; PART THREE SMEs; 6. A Six Sigma Implementation Plan for SMEs; 7. Integrated Management System Facilitates Quality Improvement in Small and Medium Sized Enterprises
- 8. Strategic Implementation of Six Sigma through Readiness Assessment in Chinese Enterprise: Case StudiesPART FOUR Supply Chain; 9. A Self-Assessment Model on Supply Chain Management: Analytic Hierarchy Process (AHP) Approach; 10. A Six Sigma Based Benchmarking Framework for Maintenance Logistic Provider; 11. Organizational Learning through International Sub-contracting with Multinational Integrators; PART FIVE Software Quality; 12. Quality Management in Software Engineering; 13. Applying Six Sigma to Software Quality Management; 14. Software Maintenance Quality Management Policy Model
- PART SIX Performance Evaluation and Maintenance15. Damage Mechanics and Fracture Mechanics in Maintenance Engineering; 16. An Innovative Aviation Customer-Supplier Relationship Model
- Notes:
- Includes bibliographical references.
- "The refereed papers which comprise the book are selected from the First International Conference on Quality Management and Six Sigma"--Back cover.
- "Hong Kong, 14-15 January 2005."
- ISBN:
- 9786611897475
- 9781281897473
- 1281897477
- 9789812701930
- 9812701931
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