98 opportunities to improve management in government / Stewart Liff.

Format:

Book

Author/Creator:

Liff, Stewart, author.

Language:

English

Subjects (All):

Civil service--Personnel management.

Civil service.

Office practice in government.

Total quality management in government.

Physical Description:

1 online resource (208 p.)

Other Title:

Ninety eight opportunities to improve management in government

Place of Publication:

Vienna, Virginia : Management Concepts, 2014.

Language Note:

English

Summary:

98 Opportunities to Be a 100 Percent Better Government Manager

Contents:

Title Page; Copyright; About the Author; Contents; Preface; Acknowledgments; PART ONE: FOR SUPERVISORS; Chapter One: Dealing with People Day-to-Day; 1. Improving communication; 2. Managing time and attendance; 3. Managing knowledge; 4. Dealing with reasonable accommodation issues; 5. Implementing the principle of reliable consequences; Chapter Two: Managing Performance; 6. Tracking and analyzing your work; 7. Writing performance standards; 8. Giving feedback; 9. Appraising your employees; 10. Implementing a rewards and recognition program; Chapter Three: Working with Unions

11. Understanding unions12. Knowing your legal obligations; 13. Knowing your contractual obligations; 14. Not taking it personally; 15. Knowing the worst that could happen; Chapter Four: Addressing Problem Situations; 16. Dealing with difficult and problem people; 17. Adopting the right philosophy; 18. Fighting fear; 19. Holding the line; 20. Using leverage to your advantage; 21. Handling poor performers; 22. Dealing with insubordination; 23. Addressing chronic lateness; 24. Stopping leave abuse; 25. Dealing with people who don't give it their all; 26. Standing up to bullies

27. Getting the attention of people who are loud and opinionated28. Handling cynics; 29. Helping good people who are struggling; 30. Addressing alcohol and drug abuse; 31. Responding when you disagree with management; Chapter Five: Coping with the Politics; 32. Being careful about what you say; PART TWO: FOR MANAGERS; Chapter Six: Developing the Right People Systems and Programs; 33. Implementing an effective hiring program; 34. Onboarding new employees; 35. Choosing work-life and wellness programs; 36. Making the most of telework; 37. Managing alternative work schedules

38. Offboarding peopleChapter Seven: Improving Your Performance; 39. Recognizing the importance of organizational systems; 40. Aligning your systems; 41. Setting up a performance management system; 42. Establishing goals and objectives; 43. Developing metrics; 44. Managing expectations; 45. Dealing with impossible expectations; 46. Having the right information; 47. Measuring your productivity; 48. Measuring your effectiveness; 49. Using visual performance management; Chapter Eight: Optimizing Your Resources; 50. Getting the biggest bang for your buck when hiring

51. Having the right number of employees52. Managing your average daily rate; 53. Improving your average grade; 54. Ensuring you have the right number of supervisors; 55. Using temporary employees; 56. Using contractors; 57. Using overtime; 58. Managing your overhead; 59. Managing your non-payroll; 60. Scrutinizing your travel; 61. Overseeing your workers' compensation program; PART THREE: FOR LEADERS; Chapter Nine: Developing Supervisors and Managers; 62. Recognizing that supervisors and managers are key; 63. Deciding between coaches and supervisors

64. Identifying the competencies supervisors need

Notes:

Includes index.

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9781523097074

1523097078

9781567264623

156726462X