4 options
Successful enquiry answering every time / Tim Buckley Owen.
- Format:
- Book
- Author/Creator:
- Buckley Owen, Tim, 1948- author.
- Standardized Title:
- Success at the enquiry desk
- Language:
- English
- Subjects (All):
- Reference services (Libraries)--Great Britain.
- Reference services (Libraries).
- Libraries--Customer services.
- Libraries.
- Information retrieval.
- Physical Description:
- 1 online resource (xiv, 186 pages) : digital, PDF file(s).
- Edition:
- Seventh edition.
- Place of Publication:
- London : Facet, 2017.
- Summary:
- This book guides the reader step-by-step through all stages of the research process, from finding out what the enquirer really wants, to providing a polished, actionable, value-added answer.
- Contents:
- Introduction
- Eight ideas for successful enquiry answering
- What do they really want?
- Flying blind
- Getting started
- Smarter searching
- Help! Everything's gone wrong
- Success! Now let's add some value
- Setting up : how do you start?
- Choosing your toolkit.
- Notes:
- Title from publisher's bibliographic system (viewed on 05 Jul 2018).
- ISBN:
- 9781783301942
- 1783301945
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