Transforming relationships for high performance : the power of relational coordination / Jody Hoffer Gittell.

Format:

Book

Author/Creator:

Gittell, Jody Hoffer, author.

Language:

English

Subjects (All):

Organizational change.

Interpersonal relations.

Organizational behavior.

Physical Description:

1 online resource (320 pages)

Edition:

1st ed.

Place of Publication:

Stanford, California : Stanford Business Books, 2016.

Language Note:

English

Summary:

Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces.

Contents:

Frontmatter

Contents

Preface

Acknowledgments

Part One. Relationships and performance

Chapter 1. Meeting Performance Pressures with a Relational Response

Chapter 2. How Relational Coordination Drives High Performance

Chapter 3 Engaging Clients in Relational Coproduction

Chapter 4 Engaging Co-Workers in Relational Leadership

Chapter 5 How Structures Support—or Undermine— the Three Relational Dynamics

Part Two. Getting from Here to There

Chapter 6 A Relational Model of Organizational Change

Chapter 7 Relational Coordination at Group Health

Chapter 8 Relational Coproduction in Varde Municipality

Chapter 9 Relational Leadership at Dartmouth-Hitchcock

Chapter 10 Bringing It All Together at Billings Clinic

Part Three. Tools for change

Chapter 11 Relational Interventions to Create New Ways of Relating

Chapter 12 Work Process Interventions to Create New Ways of Working

Chapter 13 Structural Interventions to Support and Sustain the New Dynamics

Chapter 14 Bringing It All Together in Your Organization— and Beyond

Notes

Index

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

Description based on print version record.

ISBN:

9780804797047

0804797048

OCLC:

1224279144