ISO 9000 and the Construction Industry [electronic resource] / Practical Lessons / by Low Sui Pheng.

Format:

Book

Author/Creator:

Low, Sui Pheng.

Language:

English

Genre:

Electronic books.

Physical Description:

1 online resource (298 p.)

Place of Publication:

S.l. : Chartridge Books Oxford, 2012.

Language Note:

English

Summary:

Is an interpretation and implementation of ISO 9000 in the construction industry. Through the use of case studies, the book deals with the non-technical attributes of quality management systems in the construction industry and how these may influence the effectiveness of ISO 9000 requirements. The book explains and provides the solutions on how behavioural influence, environmental changes, legal implications and quality cost measurements can be managed within construction firms to achieve effective quality management systems. The book also provides practical examples of ISO 9000 and large building projects as well as the smaller construction firms. Chapters include: development and implementation of ISO 9000; ISO 9000 and behavioural change; ISO 9000 and change management; ISO 9000 and legal implications for the construction industry; a case study of ISO 9000 in large scale projects; ISO 9000 for small construction firms; a system for quantifying construction quality costs; total quality management in the construction industry; conclusions.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-909287-21-0

1-909287-19-9