The house of quality in a minute : a guide to quality function deployment / by Christian N. Madu (Pace University, United States and University of Nigeria, Nsukka).

Format:

Book

Author/Creator:

Madu, Christian N. (Christian Ndubisi), author.

Language:

English

Subjects (All):

Quality control.

Physical Description:

1 online resource (156 pages)

Edition:

Third edition.

Place of Publication:

Charlotte, North Carolina : Information Age Publishing, Inc., [2020]

Summary:

"Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers' requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition further expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The books will therefore include information on related quality initiatives such as: Identification of customer needs, Benchmarking & re-engineering, Strategic planning, Quality assurance, Stakeholder teams, Concurrent engineering, Cost control & productivity improvement, Six sigma, Process change initiative"-- Provided by publisher.

Contents:

Chapter 1. History and definition of quality function deployment (qfd)

Chapter 2. Voice of the customer

Chapter 3. Identifying customer needs

Chapter 4. House of quality

Chapter 5. Qfd and the analytic hierarchy process (ahp)

Chapter 6. Qfd and benchmarking

Chapter 7. Qfd and strategic planning

Chapter 8. Qfd and statistical quality control

Chapter 9. Six sigma and qfd

Chapter 10. Stakeholder versus customer in product design

Chapter 11. Qfd and concurrent engineering

Chapter 12. Qfd, cost control, and productivity improvement

Chapter 13. Qfd and process change management

About the author.

Notes:

Includes bibliographical references.

Print version record.

ISBN:

9781641139052

1-64113-905-6