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Up, down, and sideways : high-impact verbal communication for HR Professionals / Patricia M. Buhler and Joel D. Worden.
- Format:
- Book
- Author/Creator:
- Buhler, Patricia M.
- Language:
- English
- Subjects (All):
- Business communication.
- Communication in organizations.
- Communication in personnel management.
- Physical Description:
- 1 online resource (137 p.)
- Place of Publication:
- Alexandria, Virginia : Society for Human Resource Management, [2013]
- Language Note:
- English
- Summary:
- <P>Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate "up" to superiors, "down" to subordinates, and "sideways" to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become even more complicated in the foreseeable future. As strategic business partners, HR professionals intera
- Contents:
- Front Cover ; Title Page ; Half Title ; Copyright ; Contents ; Chapter 1. Introduction: The Case for Effective Communication ; Chapter 2. General Speaking Tips ; Chapter 3. Orientation Programs: The Welcome Speech ; Chapter 4. Training Sessions ; Chapter 5. Information Updates ; Chapter 6. The Interview ; Chapter 7. Delivering Feedback ; Chapter 8. The Problem Employee (and the Employee With a Problem) ; Chapter 9. The Termination ; Chapter 10. Getting Buy-In from Peers: Persuasive Lateral Conversations ; Chapter 11. Managing Up ; Chapter 12. Special Cases
- Chapter 13. The Everyday Informal Encounter Endnotes ; Index ; About the Authors ; Additional SHRM-Published Books
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- Description based on online resource; title from PDF title page (ebrary, viewed December 7, 2013).
- ISBN:
- 1-58644-340-2
- OCLC:
- 862611680
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