Telecommunications quality of service management : from legacy to emerging services / Antony Oodan ... [et al.].

Format:

Book

Contributor:

Oodan, A. P. (Antony P.)

Institution of Electrical Engineers.

Series:

IEE telecommunications series ; 48.

IEE telecommunications series ; 48

Language:

English

Subjects (All):

Telecommunication--Customer services.

Telecommunication.

Telecommunication--Quality control.

Physical Description:

1 online resource (638 p.)

Other Title:

Quality of service in telecommunications.

Place of Publication:

London : Institution of Electrical Engineers, c2003.

Language Note:

English

Summary:

An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. As people increasingly rely on the new services for their lifestyle and work, their expectations for high reliability and quality are bound to rise. QoS is therefore likely to become a major differentiator in a highly competitive telecommunications market. This book is an important contribution to the published material in this field and is essential reading for all those interested in QoS issues.

Contents:

Contents; Foreword; Preface; Acknowledgements; Glossary; Acronyms; Authors; Section I Introduction to Quality of Service; Chapter 1 Quality; 2.2 QoS in the management of a telecommunication service; 2.3 Features of QoS in telecommunications; 2.4 Parties in the management of QoS; 2.6 Issues on QoS facing the industry; 2.7 A framework for the study and management of QoS; 2.9 References; Exercises; Section II Framework; 3.1 Introduction; 3.2 The four viewpoints of QoS; 3.3 A methodology for the management of quality; 3.5 References; Exercise; 4.1 Introduction

4.2 Applications of customers' QoS requirements4.3 Relevant parties in the management of customers' QoS requirements; 4.4 Management of customers' QoS requirements; 4.5 Customers' QoS requirements and the quality cycle; Exercises; 5.1 Introduction; 5.2 Applications of offered quality; 5.3 Parameters to express offered quality; 5.4 Management of offered quality; Exercises; 6.1 Introduction; 6.2 Applications of delivered quality data; 6.3 Management of delivered quality; 6.4 Summary; 6.5 References; Exercises; 7.1 Introduction; 7.2 Applications

7.3 Management of customers' perception of quality7.4 Summary; 7.5 References; Exercises; Section III Existing and emerging network and services; Chapter 8 Network evolution and its performance; 8.1 Introduction; 8.2 Drivers of change; 8.3 Network architecture; 8.4 Architecture evolution; 8.5 E-commerce; 8.6 IT viewpoint; Acknowledgement; 8.8 References; Chapter 9 Network performance engineering oflegacy networks; 9.1 Introduction; 9.2 Performance parameters for transmission networks; 9.3 Call processing performance; 9.5 Network interconnect apportionment; 9.6 Availability

9.7 Network integrity9.8 Conclusions; 9.9 References; 10.1 Introduction; 10.2 Overview; 10.3 The Internet; 10.4 Internet services and applications; 10.5 Quality of Service assessment framework; 10.6 Practical steps for measuring QoS; 10.7 Summary; 10.8 References; 11.1 Introduction; 11.2 Voice over IP networks; 11.3 Fax over IP networks; 11.4 Streaming media; 11.5 References; Further reading; 12.1 Introduction; 12.2 E-mail application; 12.3 Web applications; 12.5 References; Exercises; 13.1 Introduction; 13.2 Difficulties of providing QoS in mobile systems; 13.3 QoS and 2G mobile - GSM

13.4 3G networks - UMTS13.5 4G systems; 13.6 Summary; 13.7 References; Further reading; Exercises; 14.2 GEOs, MEOs and LEOs; 14.3 Visibility coverage; 14.4 Latency; 14.5 Jitter; 14.6 Interference; 14.7 Handsets; 14.8 TCP/ IP issues; 14.9 Tropospheric propagation; 14.10 Satellite-to-satellite communication; 14.12 Summary; Further reading; Section IV Customer impact; 15.1 Introduction; 15.2 Customer expectations and requirements; 15.3 Customer perception; 15.4 Customer care; 15.5 Value add from service surround; 15.6 Service surround processes; 15.7 Service support systems design principles

15.8 Impact of people

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

1-282-01008-5

9786612010088

1-84919-086-0

OCLC:

62874018