ASQ pocket guide to root cause analysis / Bjørn Andersen and Tom Natland Fagerhaug.

Format:

Book

Author/Creator:

Andersen, Bjørn, author.

Fagerhaug, Tom Natland, author.

Language:

English

Subjects (All):

Total quality management.

Problem solving.

Quality control.

Physical Description:

1 online resource (137 p.)

Edition:

1st ed.

Place of Publication:

Milwaukee, Wisconsin : ASQ Quality Press, 2014.

Language Note:

English

Summary:

All organizations experience unintended variation and its consequences. Such problems exist within a broad range of scope, persistence, and severity across different industries. Some problems cause minor nuisances, others leads to loss of customers or money, others yet can be a matter of life and death.The purpose of this pocket guide is to provide you with easily accessible knowledge about the art of problem solving, with a specific focus on identifying and eliminating root causes of problems.Root cause analysis is a skill that absolutely everybody should master, irrespective of which sector you work in, what educational background you have, and which position in the organization you hold. The content in this little pocket guide can contribute to disseminating this skill a little further in the world.

Contents:

Intro

Title

CIP data

Contents

Figures and Tables

Introduction

Section I

Root Cause Analysis

The RCA Process

Section II

Step 1: Define the Event

Step 2: Find Causes

Step 3: Find the Root Cause

Step 4: Find Solutions

Step 5: Take Action

Step 6: Measure and Assess

Section III

RCA Example

Conclusion.

Notes:

Description based upon print version of record.

Description based on print version record.

ISBN:

9781951058937

1951058933

9780873898638

087389863X