1 option
Dealing with difficult people in a week [electronic resource] / Brian Salter and Naomi Langford-Wood.
- Format:
- Book
- Author/Creator:
- Salter, Brian.
- Series:
- Teach yourself books.
- In a week
- Teach yourself
- Language:
- English
- Subjects (All):
- Problem employees.
- Employees--Counseling of.
- Employees.
- Personnel management.
- Supervision of employees.
- Conflict management.
- Interpersonal relations.
- Physical Description:
- 1 online resource (129 p.)
- Place of Publication:
- London : Hodder Education, 2012.
- Language Note:
- English
- Summary:
- Learn in a week, what the leading experts on dealing with difficult people learn in a lifetime.
- Contents:
- Cover; Book title; Contents; Introduction; Sunday: Understanding yourself; Monday: Different styles of behaviour; Tuesday: Coping with different problem people; Wednesday: Managing conflict situations; Thursday: Basic communications skills and body language; Friday: How to say 'no' and deal with difficult clients; Saturday: You're in control now; Surviving in tough times; Answers
- Notes:
- Description based upon print version of record.
- ISBN:
- 1-282-34543-5
- 9786613818447
- 1-4441-5884-8
- OCLC:
- 804662599
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.