Collaborative business design : improving and innovating the design of IT-driven business services / Brian Johnson, Leon-Paul de Rouw.

Format:

Book

Author/Creator:

Johnson, Brian, author.

Rouw, Leon-Paul de, author.

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Physical Description:

1 online resource (108 pages) : color illustrations

Edition:

1st ed.

Place of Publication:

Ely, Cambridgeshire, England : IT Governance Publishing Limited, 2018.

Summary:

This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning.

Contents:

Cover

Title

Copyright

Foreword

Contents

1. IT-driven business services

1.1 Business need and value

1.2 Capturing the characteristics of IT-driven services in a service design statement

1.3 From business vision to operation: methods to use

1.4 Who should read this guide to fundamentals?

2. Understanding IT-driven service requirements

2.1 What is a business service?

2.2 Service lifecycle

2.3 Requirements origin and perspective

2.4 Business service design

2.4.1 Need and senior responsible owner

2.4.2 Business service coordination: I think therefore I am

2.4.3 Outcome and output must dictate behaviour

2.4.4 Service constellation

2.4.5 Service design statement

2.5 The Business Service Design session

3. Stakeholder dynamics in the service constellation

3.1 Delivering what is needed: Business service design

3.2 A stakeholder view of the enterprise

3.2.1 Stakeholders from the business services coordination perspective

3.2.2 Users

3.2.3 Providers

3.2.4 Customers

3.2.5 Board of directors/general management

3.2.6 Business service coordination (BSC)

3.3 The domains

3.3.1 Domain: Operations

3.3.2 Domain: Quality

3.3.3 Domain: Governance

3.3.4 Domain: Orchestration

4. Capabilities and resources within the constellation

4.1 Transactions, communications, resources and agreements

4.1.1 Transactions offer something or request something

4.1.2 Transactions have different characteristics

4.1.3 Transactions that are desirable or mandatory

4.1.4 Transactions set a condition or a delivery

4.2 Customer journey

4.3 Transactions derive from actions and resources

4.4 Risk management and compliance

4.5 Instruments for agreement

4.5.1 Policy

4.5.2 Service catalogue/ product delivery catalogue (PDC).

4.5.3 Service level agreements (internal)

4.5.4 Contracts

5. Service design statement

5.1 Business service design deliverable

5.2 Putting the pieces together

5.3 Balancing in a favourable design

5.4 Using the SDS

5.5 One final thing: managing the BSC

Afterword

ITG Resources.

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (EBC, viewed April 10, 2018).

ISBN:

1-84928-977-8