Better business relationships / Kim Tasso.

Format:

Book

Author/Creator:

Tasso, Kim, author.

Language:

English

Subjects (All):

Business networks.

Physical Description:

1 online resource (xiv, 348 pages)

Place of Publication:

London, England : Bloomsbury Business, [2019]

Summary:

Essential advice from psychology and communications on how to develop and maintain meaningful professional relationships for individual and organizational success. Business success is reliant on being able to get on with people. No matter what the role in an organization, the ability to influence, persuade, motivate and encourage others to act effectively is vital. Better Business Relationships brings together a wealth of knowledge and practical advice, from psychology and management to communications and sales, in order to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers. As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, constructive professional relationships is at risk of becoming a dying art. With the rise of social media, automation and artificial intelligence, there is worldwide concern that we risk losing the human factors that are needed for individual and organizational success. Kim Tasso provides practical and essential insight on: · Understanding yourself and other people; · Learning how to change; · The fundamentals of good communication, · How relationships are formed and conflict management; · Working with people and teams internally; and · Working with people externally and selling. Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment.

Contents:

Difference - understanding yourself and others

Introduction : difference is good : perception and authenticity

Emotional intelligence and empathy : managing emotions in yourself and others

Know yourself and adapt to others : nlp, cognitive styles, personality, gender, generation and culture

Relationship styles and team roles

Adaptation : learning how to change

Why change is important but difficult : attitudes, habits, comfort zones

How to learn effectively : learning process and learning styles

Changing yourself and others ? the change process, goal setting, models of human behaviour, change management , reframing

Managing stress, mindfulness and building resilience

Communication fundamentals

Face-to-face communication

Non-verbal communication and telephone communication

Formal and informal communications, etiquette and storytelling

Public speaking and presenting

Written communication ? emails, blogs and reports

Influence and persuasion

Relationship formation and conflict management

Relationship competencies and formation

Types of relationship

Why relationships go wrong

Creating rapport and trust

Conflict and dealing with difficult behaviour

Achieving win:win and negotiating styles

The negotiating process

Internal relationships

Adapting to workplace cultures and internal politics

Assertiveness

Bullies, control freaks and stubbornness

Buy in and consensus

Working as part of a team and finding a mentor

Team roles and how teams form

Managing teams, virtual teams and giving feedback

Developing and coaching people

Delegation and supervision

Motivation and leadership

External relationships & selling

Working with customers and clients : expectations and satisfaction management

Establishing new relationships : self-esteem and self-confidence, first impressions and personal power

Building your contact base : networking, targeting, messaging and social media selling

Selling yourself and your ideas : sales processes, decision making and cognitive bias

Selling skills ? questions, active listening, persuasion, closing, objections and trusted adviser

First meetings

Pitching and tenders

Key account management

Generating recommendations and referrals.

Notes:

Description based on print version record.

ISBN:

9781472957009

1472957008

9781472957023

1472957024