The Secrets of Successful Communication

Format:

Book

Author/Creator:

McCarney, K, Author.

Language:

English

Subjects (All):

Interpersonal communication.

Communication in management.

Physical Description:

1 online resource (201 pages)

Place of Publication:

[Place of publication not identified] O'Connell House 2011

Language Note:

English

Summary:

To succeed at work and in life, people need to know how to have great encounters in person, online, and on the phone with customers, collegues, and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communcation brains we all use.

Contents:

Cover

TESTIMONIALS

TITLEPAGE

COPYRIGHT

DEDICATION

CONTENTS

Preface pg vii

Introduction: The Enchilada Story pg 1

Part One: Preparing for Effective Communication pg 7

1 The Big Brain and the Little Brain pg 9

2 Why Moments Matter pg 12

3 Moments Create Legacies-Good or Bad pg 17

4 The Circle of Influences pg 22

5 Under the Influences pg 28

6 The Biggest Influence on You Is You pg 32

Part Two: Encountering the Moment pg 43

7 An Encounter-the Opening Act pg 45

8 Big Brain and Little Brain in the Moment pg 49

9 Every Conversation Is an Opportunity pg 54

10 The Paradox of Communication Tools pg 61

11 Managing Multiple Moments-the Social Media Effect pg 67

12 Attack of the Little Brain-What You Can Do pg 73

13 Big Brain and Little Brain-the Perpetual Race pg 77

14 Finishing the Encounter pg 80

15 What Legacies Are You Creating? pg 83

Part Three: Recognizing the Opportunities in the Moment pg 87

16 Awareness pg 89

17 Tone pg 96

18 Words pg 104

19 Control pg 112

20 Time pg 119

21 Responsibility pg 126

22 Power pg 132

23 Your Legacy Bank and Baggage pg 138

Part Four: Applying the Seven Principles of Big Brain Communication pg 142

24 The First Principle: Stay Aware of the Legacy of the Moment pg 145

25 The Second Principle: Keep Your Big Brain in Control pg 149

26 The Third Principle: Choose the Correct Tone pg 152

27 The Fourth Principle: Choose the Correct Words pg 156

28 The Fifth Principle: Choose the Right Time pg 160

29 The Sixth Principle: Accept Responsibility pg 166

30 The Seventh Principle: Use Power Wisely pg 169

Afterword pg 173

Index pg 175

Acknowledgments pg 182

About the Author pg 185.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

ISBN:

1-283-36873-0

9786613368737

0-9831244-4-2

OCLC:

1027167851