Driving Digital Transformation : Lessons from Building the First ASEAN Digital Bank.

Format:

Book

Author/Creator:

Khoo, Dennis.

Language:

English

Subjects (All):

Internet banking--Southeast Asia.

Internet banking.

Financial services industry--Technological innovations--Southeast Asia.

Financial services industry.

Physical Description:

1 online resource (361 pages)

Edition:

1st ed.

Other Title:

Driving Digital Transformation

Place of Publication:

SG : Marshall Cavendish International (Asia) Private Limited, 2021.

Language Note:

In English.

Summary:

Traditional banks are facing unprecedented disruption from challenger banks today. So why aren't more of them launching challenger banks of their own? Well, two high-profile examples - JP Morgan's Finn and RBS's Bo - were launched with much fanfare, but both shuttered after less than a year. In light of this, the success of TMRW digital bank by UOB, launched in Thailand in 2019 and Indonesia in 2020, is astonishing. Dr Dennis Khoo, who created TMRW, shares with us the thinking behind the design of this revolutionary undertaking. At every step of the way, he and his team went against established paradigms and bucked conventional wisdom to build ASEAN's first digital bank. Filled with visionary analysis and on-the-ground guidance, Driving Digital Transformation demonstrates how this success can be replicated across all industries. For any leader or organisation starting on a major digital initiative, this book is a must-read. "What makes this playbook particularly valuable is that it is written by Dennis Khoo, one of the sharpest minds in the industry." - Mary Huen, CEO, Standard Chartered Hong Kong.

Contents:

Intro

Title

Copyright

Contents

Foreword

Preface

Acknowledgements

Chapter 1: The journey to TMRW

Chapter 2: What the future holds

2.1 The future of banking

2.2 Difference between digital banking and digital bank

2.3 Disruptive Innovation vs Sustaining Innovation

2.4 Challenges facing legacy incumbent banks

2.5 Experience starts with engagement

2.6 What should legacy banks do?

Chapter 3: First, get the basics right

3.1 Is building a digital bank just about technology?

3.2 What's role of design in an experience business?

3.3 Start with the solution or the problem?

3.4 SME vs consumer banking as beachhead segments?

3.5 Data and its role in a digital bank

3.6 Alternative credit scoring and its role

3.7 Designing a seamless onboarding experience

3.8 Core banking and its evolution

3.9 What do we do with product?

Chapter 4: Building a digital bank

4.1 Designing it right

4.2 Selecting and understanding your segment

4.3 The path to profit

4.4 The role of service in a digital bank

4.5 How to differentiate?

4.6 Learning as a differentiator

4.7 Fostering an innovative culture

4.8 Talent: What to look for in key hires?

4.9 Ecosystem (its misuse) and partnerships

4.10 Biggest obstacles you will face

Chapter 5: The allDigitalfuture Playbook™: A step-by-step guide for any digital transformation

5.1 Customer dimension

5.1.1 Segment and gaps

5.1.2 Insights, experience and process

5.2 Business dimension

5.2.1 Differentiation

5.2.2 Path to profit

5.2.3 Scaling

5.2.4 Core competence

5.3 Capabilities

5.3.1 Design

5.3.2 Methodology

5.3.3 Data

5.3.4 Technology

5.3.5 Ecosystem

5.3.6 New disciplines

5.4 People &amp

leadership

5.4.1 Mission-Values

5.4.2 Leadership

5.4.3 Talent gap

5.4.4 Structure.

Chapter 6: Beyond banking

References

About the Author.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

9789815009194

9815009192

OCLC:

1281963928