Global services outsourcing / Ronald McIvor.

Format:

Book

Author/Creator:

McIvor, Ronan, 1968- author.

Language:

English

Subjects (All):

Contracting out--Management.

Contracting out.

Physical Description:

1 online resource (xiii, 284 pages) : digital, PDF file(s).

Place of Publication:

Cambridge : Cambridge University Press, 2010.

Language Note:

English

Summary:

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Contents:

CONTENTS; List of figures page; List of tables; List of illustrations; Acknowledgements; 1 Introduction; 2 Global services outsourcing overview; 2.1 Introduction; 2.2 The services revolution; 2.3 Services outsourcing; 2.4 Types of services outsourcing arrangements; 2.5 Stages in the services outsourcing process; 2.6 Drivers of services outsourcing; 2.7 The arguments for services outsourcing; 2.8 The arguments against services outsourcing; 2.9 Influences on the mobility of service processes; 2.10 How service characteristics create outsourcing challenges; 2.11 Summary implications

3 Making the services outsourcing decision3.1 Introduction; 3.2 Transaction cost economics and the resource-based view; 3.3 The logic of integrating transaction cost economicsand the resource-based view; 3.4 An overview of the outsourcing methodology; 3.5 The sourcing strategies; 3.6 The outsourcing relationship; 3.7 Summary implications; 4 Location and sourcing model choice inglobal services outsourcing; 4.1 Introduction; 4.2 Location choice; 4.3 Sourcing model choice; 4.4 How service attributes influence sourcing model choice; 4.5 Strategies for disaggregating services

4.6 Summary implications5 Managing global services outsourcingarrangements; 5.1 Introduction; 5.2 Software development outsourcing; 5.3 Strategies for managing global software developmentoutsourcing projects; 5.4 Pre-contractual strategies; 5.5 Post-contractual strategies; 5.6 Summary implications; 6 Creating shared services arrangements; 6.1 Introduction; 6.2 Structured project management approach; 6.3 Business case development; 6.4 Vendor engagement; 6.5 Contracting; 6.6 Change management; 6.7 Stakeholder management; 6.8 Business process redesign; 6.9 Strategic partnership development

6.10 Summary implications7 Services outsourcing and performancemanagement; 7.1 Introduction; 7.2 Services outsourcing and performance management; 7.3 Integrating performance management into theoutsourcing process; 7.4 Challenges and benefits of performance management in theoutsourcing process; 7.5 Summary implications; 8 Services outsourcing and the spin-offarrangement; 8.1 Introduction; 8.2 Background to the spin-off; 8.3 Motives for establishing the spin-off arrangement; 8.4 The structure of the spin-off arrangement; 8.5 The development of the spin-off arrangement

8.6 Difficulties in the spin-off arrangement8.7 Relationship difficulties; 8.8 The turnround strategy; 8.9 Summary implications; 9 Learning from failure and strategies forrecovery in business process outsourcing; 9.1 Introduction; 9.2 Business process outsourcing: a case of failure; 9.3 Strategies for recovery; 9.4 Effective sourcing strategy; 9.5 Business process analysis and redesign; 9.6 Knowledge management; 9.7 Employing contracting and collaboration as complements; 9.8 Summary implications; 10 Conclusion; 10.1 Introduction; 10.2 Challenges of services outsourcing

10.3 Key aspects of effective services outsourcing

Notes:

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Includes bibliographical references and index.

ISBN:

1-107-71341-2

1-282-72481-9

9786612724817

0-511-84491-3

0-511-72861-1

0-511-72766-6

0-511-72626-0

0-511-72956-1

0-511-72485-3

OCLC:

761647277