Quality services and experiences in hospitality and tourism / edited by Liping A. Cai and Pooya Alaedini.

Format:

Book

Contributor:

Cai, Liping A., editor.

Alaedini, Pooya, 1967- editor.

Series:

Bridging tourism theory and practice ; 2042-1443 v. 9.

Bridging tourism theory and practice, 2042-1443 ; volume 9

Language:

English

Subjects (All):

Customer services--Quality control.

Customer services.

Hospitality--Customer services.

Hospitality.

Tourism--Customer services.

Tourism.

Physical Description:

1 online resource (294 pages).

Edition:

First edition.

Place of Publication:

Bingley, UK : Emerald Publishing, [2018]

Summary:

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series' tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

Contents:

Prelims

Introduction: integrating experiences in the study of service quality

Destinations in Iran, Hong Kong, and the United States

Tourists at the core

Hotels, conferences, and big data

References

Index.

Notes:

Includes bibliographical references and index.

Print version record

ISBN:

9781787563834

1787563839

9781787569652

1787569659

OCLC:

1056176750