Experiencing and managing emotions in the workplace / edited by Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe.

Format:

Book

Contributor:

Ashkanasy, Neal M., 1945-

Härtel, Charmine E. J., 1959-

Zerbe, W. J.

Series:

Research on emotion in organizations ; v. 8.

Research on emotion in organizations, 1746-9791 ; v. 8

Language:

English

Subjects (All):

Organizational behavior.

Work--Psychological aspects.

Work.

Emotions--Social aspects.

Emotions.

Physical Description:

1 online resource (418 p.)

Edition:

1st ed.

Place of Publication:

Bingley [England] : Emerald Insight, 2012.

Language Note:

English

Summary:

This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings.

Contents:

Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe

ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma

ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker

ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney

ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi

ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal

ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan

ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg

ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker

ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes

ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy

ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown

ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess

ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges

ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy.

Notes:

Description based upon print version of record.

Includes bibliographical references.

Print version record

ISBN:

9786613770653

9781280999048

1280999047

9781780526775

1780526776

OCLC:

798536417