The manager's guide to quick crisis response : effective action in an emergency / Bruce T. Blythe, Kristen Noakes-Fry, editor.

Format:

Book

Author/Creator:

Blythe, Bruce, author.

Contributor:

Noakes-Fry, Kristen, editor.

Series:

A Rothstein Publishing Collection eBook

Language:

English

Subjects (All):

Emergency management--Handbooks, manuals, etc.

Emergency management.

Physical Description:

1 online resource (114 pages) : illustrations.

Edition:

1st ed.

Place of Publication:

Brookfield, Connecticut : Rothstein Publishing, 2016.

Summary:

Avoid being "blindsided" by an unexpected emergency or crisis in the workplace - violence, natural disaster, or worse! Bruce Blythe's The Manager's Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively - on behalf of yourself and your co-workers - in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires.

Contents:

Cover

Title Page

Copyright

Table of Contents

Chapter 1: Taking Decisive Action

1.1 Three Ways You Could Get the News

1.1.1 Personally Involved

1.1.2 Near But Not Involved

1.1.3 Remote From the Incident

1.2 Breaking It Down

1.3 You'll Need to Act Fast

1.4 The Hunt for Information: Four Questions

1.4.1 What Happened?

1.4.2 How Bad Is It?

1.4.3 What Is Being Done?

1.4.4 What Is the Potential for Escalation?

1.5 Keep the Big Picture in Mind

1.6 Crisis Decision-Making

1.7 Use a Model to Optimize Decision-Making

1.7.1 Scan

1.7.2 Identify

1.7.3 Predict

1.7.4 Decide

1.7.5 Execute

1.8 A Manager in Crisis

1.8.1 Damage Control

1.8.2 Orchestrating Your Response

1.8.3 The Imperative for Rapid Response

1.9 Four Categories of Concern

1.9.1 People

1.9.2 Business Disruption

1.9.3 Reputation

1.9.4 Finances

1.10 Other Priority-Setting Strategies

1.11 Checklist of Immediate Action Items

Quick Use Response GuideChapter 1: Taking Decisive Action

Chapter 2: Crisis Containment

2.1 We're Now Entering the Crisis Containment Phase

2.2 The Six Phases of Managing a Crisis

2.2.1 Phase 1: Notification and Activation

2.2.2 Phase 2: Fact Finding

2.2.3 Phase 3: Decision-Making

2.2.4 Phase 4: Prioritizing

Table 2-1. Posted Emerging Fact Pattern

Table 2-2. Posted Priorities

Table 2-3. Posted Pending Items

2.2.5 Phase 5: Implementation

2.2.6 Phase 6: Purposeful De-escalation

2.3 Crisis Command Center (CCC)

2.3.1 Location

2.3.2 The Ideal Room

2.3.3 Other Possibilities

2.3.4 Special Roles

2.3.5 Additional Command Center Tips

2.4 Crisis Action Team (CAT) Leader

2.5 Initial CAT Meeting

Quick Use Response GuideChapter 2: Crisis Containment

Chapter 3: Order Out of Chaos

3.1 Understanding the Crisis.

3.2 Crisis Decision-Making

3.3 Common Crisis Management Problems - ACE

3.3.1 Authority

3.3.2 Communications

3.3.3 Expectations

3.4 Psychological First Aid

3.5 Rallying the Troops

3.5.1 Who Is Hurting?

3.5.2 Prepare for Family Members

3.5.3 Tell What They Know

3.6 Employee De-escalation Meetings

3.6.1 De-escalation Meeting Content

3.7 Taking Stock

3.8 A Tale of Two Traders

3.8.1 Background

3.8.2 All-Tech Response

3.8.3 Momentum Response

3.9 Day One CMT Checklist

3.10 Ten Questions to Assess Your Decisions and Actions

Quick Use Response GuideChapter 3: Order Out of Chaos

Chapter 4: Establishing the New Normal

4.1 It's Back to Work We Go

4.2 Your Window of Opportunity

4.3 The First Day Back

4.3.1 The Management Briefing

4.3.2 Ways of Listening

4.4 A Program for Recovery: Psychological First Aid

4.4.1 Traditional Psychological Debriefings Not Recommended

4.4.2 Positive Coping Strategies Needed

4.4.3 Individual Assessment and Counseling

4.4.4 Early Intervention

4.5 Phasing Back Into Productive Work

4.5.1 Supervisory Monitoring

4.5.2 Purposeful Disengagement

4.5.3 Anniversary Effect

4.6 Operational Debriefing for Lessons-Learned

Quick Use Response Guide Chapter 4: Establishing the New Normal

References

About the Author

Credits.

Notes:

Description based on online resource; title from PDF title page (EBC, viewed February 12, 2018).

ISBN:

1-944480-23-4

OCLC:

956278056