Rhetorical Memory : A Study of Technical Communication and Information Management / Stewart Whittemore.

Format:

Book

Author/Creator:

Whittemore, Stewart, Author.

Language:

English

Subjects (All):

Communication of technical information--United States--Case studies.

Communication of technical information.

Knowledge management--United States--Case studies.

Knowledge management.

Memory.

Software architecture.

Physical Description:

1 online resource (253 p.)

Place of Publication:

Chicago : University of Chicago Press, [2015]

Language Note:

English

Summary:

Institutions have regimes-policies that typically come from the top down and are meant to align the efforts of workers with the goals and mission of an institution. Institutions also have practices-day-to-day behaviors performed by individual workers attempting to interpret the institution's missives. Taken as a whole, these form a company's memory regime, and they have a significant effect on how employees analyze, mix, translate, sort, filter, and repurpose everyday information in order to meet the demands of their jobs, their customers, their colleagues, and themselves. In Rhetorical Memory, Stewart Whittemore demonstrates that strategies we use to manage information-techniques often acquired through trial and error, rarely studied, and generally invisible to us-are as important to our success as the end products of our work. First, he situates information management within the larger field of rhetoric, showing that both are tied to purpose, audience, and situation. He then dives into an engaging and tightly focused workplace study, presenting three cases from a team of technical communicators making use of organizational memory during their everyday work. By examining which techniques succeed and which fail, Whittemore illuminates the challenges faced by technical communicators. He concludes with a number of practical strategies to better organize information, that will help employees, managers, and anyone else suffering from information overload.

Contents:

Frontmatter

Contents

Acknowledgments

Chapter One. Managing Information in Organizations: An Overview of Ideas about Memory and Memory Work

Chapter Two. Memory Work as Embodied Rhetorical Practice

Chapter Three. Studying Rhetorical Memory Practices in Context

Chapter Four. Learning Memory

Chapter Five. Embodying Memory

Chapter Six. Mastering Memory

Chapter Seven. The "New" Art of Memory

Appendix A

Appendix B

Notes

References

Index

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

Description based on online resource; title from PDF title page (publisher's Web site, viewed 24. Apr 2020)

ISBN:

9780226263410

022626341X

OCLC:

922698339