The manager's guide to bullies in the workplace : coping with emotional terrorists / Vali Hawkins Mitchell ; Kristen Noakes-Fry, editor.

Format:

Book

Author/Creator:

Hawkins Mitchell, Vali, 1949- author.

Contributor:

Noakes-Fry, Kristen, editor.

Language:

English

Subjects (All):

Conflict management.

Work environment.

Interpersonal conflict.

Physical Description:

1 online resource (106 pages)

Edition:

1st ed.

Place of Publication:

Brookfield, Connecticut : Rothstein Publishing, 2016.

Summary:

As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager's Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity - and maintaining your own healthy emotional balance at the same time.

Contents:

Cover

Title Page

Copyright

Table of Contents

Preface

Part 1: Bullies and Emotional Terrorists

1.1 Emotional Terrorists: Extreme Bullies

1.1.1 Emotional Terrorism

1.1.2 Emotional Terrorism at Work

1.2 Attributes and Behaviors of the Emotional Terrorist

1.2.1 Warning Signs

1.2.2 Mis-informants/Liars

1.2.3 Time Bullies

1.2.4 Bullies Resist

1.3 Understanding How Bullies Exploit Emotions

Part 2: Dealing with Bullies And Emotional Terrorists

2.1 Starting Out: Preparing to Deal With a Bully

2.2 Understanding Feelings

2.2.1 Tension

2.2.2 Boundaries

2.2.3 Acute Stress Reactions

2.2.4 Grief

2.2.5 Avoidance

2.2.6 Inflexibility

2.2.7 Neutrality and Groundedness

2.2.8 Conflict

2.3 Managing Emotions at Work

2.3.1 Guidelines for Managing Emotions at Work

2.3.2 Learn How to Be In The Presence Of Emotions

2.4 Become Fluent In a New Way of Communicating

2.5 Understand What It Takes to Manage or Deal with a Bully

2.5.1 Managing an Emotional Terrorist: Snakes in the Schoolyard

2.5.2 Applying the Snakes in the Schoolyard Model to a Business

2.5.3 Tips For Dealing With Bullies And Emotional Terrorists

2.5.4 Conducting a Meeting Or Interview With a Bully Or an Emotional Terrorist

2.6 Become an Excellent Manager in a World of Challenges

2.6.1 Step 1: Decide

2.6.2 Step 2: Prepare Yourself

2.6.3 Step 3: Establish Your Own Support System

2.6.4 Step 4: Prepare the System

2.6.5 Step 5: Go For It

2.6.6 Step 6: Design Your Management Style and Your Emotional Continuity Program

About the Author

Credits

About the Publisher.

Notes:

Description based on online resource; title from PDF title page (ebrary, viewed August 4, 2016).

ISBN:

1-944480-13-7

OCLC:

953848467