Conflict Management / by Stephan Proksch.

Format:

Book

Author/Creator:

Proksch, Stephan, Author.

Series:

Management for Professionals, 2192-8096

Standardized Title:

Konfliktmanagement Im Unternehmen

Language:

English

Subjects (All):

Personnel management.

Psychology, Industrial.

Economics--Sociological aspects.

Economics.

Human Resource Management.

Industrial and Organizational Psychology.

Organizational Studies, Economic Sociology.

Local Subjects:

Human Resource Management.

Industrial and Organizational Psychology.

Organizational Studies, Economic Sociology.

Physical Description:

1 online resource (XI, 134 p. 17 illus., 10 illus. in color.)

Edition:

1st ed. 2016.

Place of Publication:

Cham : Springer International Publishing : Imprint: Springer, 2016.

Summary:

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.

Contents:

Recognising and Resolving Conflicts

Traditional Methods of Conflict Management

Complementary Methods of Conflict Management

Mediation

Mediation Techniques

Questioning Techniques

Conflict Prevention

Setting up an Internal Company Conflict Management System

Establishment of Mediation Facilities within an Enterprise: Two Case Studies

Check Lists, Mediation Agreement, Codes of Conduct.

Notes:

Includes bibliographical references.

ISBN:

3-319-31885-3