Service delivery through information systems in TANROADS : challenges and possibilities in Dar Es Salaam and Mwanza / Rickson Joseph.

Format:

Book

Author/Creator:

Joseph, Rickson.

Language:

English

Subjects (All):

Transportation--Tanzania--Data processing.

Transportation.

Information storage and retrieval systems--Transportation.

Information storage and retrieval systems.

Physical Description:

1 online resource (67 p.)

Place of Publication:

Hamburg : Anchor Academic Pub., 2013.

Summary:

Hauptbeschreibung This study intends to investigate the status of TANROADS Information Systems and the services offered in Dar-es-salaam and Mwanza. A descriptive design is used as a tool for gathering relevant information to meet the study objectives. Hence, the study critically examines the range of services and the gap experienced in service provision. The study deployed a random sampling procedure to arrive at ist findings, i.e., achieving a representative sample from the targeted population from which the data were collected and analysing it by applying descriptive statistics. The finding

Contents:

Service Delivery through Information syystems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza; Dedication; Acknowledgement; Abstract; Table of Contents; List of Tables; List of Abbreviations; Chapter One: The problem and its scope; Background to the Study; Statement of the problem; Purpose of the Study; Research objectives; Research questions; Hypothesis; Scope of the study; Significance of the study; Operational Definitions of Key Terms; Chapter Two: Review of related literature; The meaning of Information Systems

TANROADS information systems and the stakeholders involved.The Public Sector demand on services offered through TANROADS informationsystems.; The Stakeholder Perspective; Information Systems and technologies used by TANROADS on service delivery; Office Information Systems; Transaction Processing Systems; Management Information Systems; Decision Support Systems; Integrated Information Systems; Challenges facing TANROADS information system towards service delivery; The alternative ways to improve the existing Information Systems in the studyarea; Advantages of Information Systems; Disadvantages

Information Systems ArchitectureNetwork connections; TANROADS Information Systems; Managers and management information systems; Society living with information systems; Related studies; The GO TO Place for Information; TANROADS Customers Expectations; Captures Wide Range of Information; Extreme Target to TANROADS stakeholders; Customized TANROADS Products and Services Offered; Lower overhead, lower cost, better service; Create worldwide presence; Chapter Three: Research methodology; Research design; Research Population; Sample size; Sampling Procedure; Sampling design; Research Instrument

FlexibilityNon-verbal behaviours; Validity and Reliability of Instrument; Reliability of instrument; Data Gathering Procedure; Primary data; Secondary Data; Data Analysis; Ethical Considerations; Limitation of the study; Language barrier; Chapter Four: Presentation, analysis and interpretation of data; Characteristics of sample Respondents (%); Chapter Five: Findings, Conclusions, Recommendations; Findings; Conclusions; Recommendations; References; Appendices; Appendix I; Appendix II; Appendix III; Appendix IV

Notes:

"Disseminate knowledge"--Cover.

Includes bibliographical references.

ISBN:

3-95489-525-0

OCLC:

854977212