The UCLA Anderson Business and Information Technologies (BIT) Project : a global study of business practice / editors, Uday Karmarkar, Vandana Mangal.

Format:

Book

Contributor:

Karmarkar, Uday S. (Uday Sadashiv)

Mangal, Vandana.

UCLA Anderson Business and Information Technologies (BIT) Project.

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Industrial management.

Physical Description:

1 online resource (570 p.)

Place of Publication:

Singapore ; Hackensack, NJ : World Scientific Pub., c2010.

Language Note:

English

Summary:

Most of the large economies in the world are already dominated by services. Developed countries are now also becoming information economies; the US is a case in point. The confluence of these trends means that information services are the largest part of the US and other developed economies, with others close behind. This evolution is being accompanied by a revolution: the rapid industrialization of information services. These developments have manifold consequences for the economy as a whole, as well as for productivity, trade, jobs, globalization and competition. At the sector level, many i

Contents:

CONTENTS; Preface; PART I - SURVEY REPORTS; 1. Longitudinal Trends in the United States - Results of the BIT Survey over Three Years Uday S. Karmarkar and Vandana Mangal; 1.1. Introduction; 1.2. Findings; 1.2.1. ICT adoption and budget trends; 1.2.2. Internal organization; 1.2.3. Outsourcing and offshoring; 1.2.4. Forward-facing relationships; 1.2.5. Backward-facing relationships; 1.2.6. Business results; 1.2.7. Globalization; Acknowledgments; Bibliography; ABOUT THE AUTHORS

2. The Impact of IT in an Emerging Country: Results from the First BIT-Chile Survey Sergio Godoy, Maria Soledad Herrera, and Marcos Sepúlveda2.1. Introduction; 2.2. Methodology; 2.3. IT Adoption and Budget Trends; 2.3.1. Technology adoption; 2.3.2. Technology adoption in Chile and the United States; 2.3.3. Budget trends; 2.3.4. Summary: technology adoption and budgetary trends; 2.4. Internal Impact; 2.4.1. Impact on organizational structure; 2.4.2. Impact on the workforce; 2.4.3. Impact on business process outsourcing and offshoring; 2.4.4. Summary: impact in internal organization

2.5. Customer Facing Interaction2.5.1. Channels of customer contact; 2.5.2. Use of business intelligence (BI) tools; 2.5.3. Online advertising; 2.5.4. Internet use as a goods and services sales channel; 2.5.5. Summary: customer facing interactions, BI, and online advertising; 2.6. Relationships with Trading Partners; 2.6.1. Conclusion: relationships with trading partners; 2.7. Impact on Business Results; 2.7.1. Impact on costs; 2.7.2. Impact on financial indicators; 2.7.3. Impact on strategic knowledge; 2.7.4. Summary: business results; 2.8. Globalization

2.8.1. Globalization in comparison with the United States2.8.2. Regions of globalization; 2.8.3. Summary: globalization; 2.9. A Deeper Look: Case Studies and GNP Analysis; 2.10. Final Conclusions and Summary; Acknowledgments; Bibliography; ABOUT THE AUTHORS; 3. The Business and Information Technologies (BIT) Survey in Korea Annual Report 2006 Hosun Rhim, Hong-Il Kim, and Kwangtae Park; 3.1. The Survey; 3.2. Results; 3.2.1. Technology adoption/infrastructure and budget trends; 3.2.2. Internal organization; 3.2.3. Customer-facing interactions; 3.2.4. Trading partner relationship

3.2.5. Business results3.2.6. Globalization; Appendix: Survey Respondent Sample Characteristics; ABOUT THE AUTHORS; 4. The Impact of Information Technologies on Indian Businesses: Annual Report 2005-2006 Atanu Ghosh, Gargi Banerjee, and Ashish Hattangdi; 4.1. Introduction; 4.2. The Survey; 4.2.1. Technology adoption/infrastructure and budget trends; 4.2.1.1. Technologies currently employed; 4.2.1.2. Technologies likely to be adopted; 4.2.1.3. Budget trends; 4.2.2. Internal organization - management and workplace issues; 4.2.2.1. Impact of technology on workforce

4.2.2.2. Impact of technology on organization structure

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

9786612757778

9781282757776

1282757776

9789812839466

9812839461

OCLC:

729020040