2 options
Successful customer care in a week / Di McLanachan.
- Format:
- Book
- Author/Creator:
- McLanachan, Di.
- Series:
- Teach yourself books.
- In a week
- Teach yourself
- Language:
- English
- Subjects (All):
- Customer services.
- Customer relations.
- Physical Description:
- 1 online resource (129 p.)
- Place of Publication:
- London : Hodder Education, 2012.
- Language Note:
- English
- Summary:
- Learn in a week, what the leading experts on customer care learn in a lifetime.
- Contents:
- Cover; Book title; Contents; Introduction; Sunday: Customer care is more than just saying 'Have a nice day'; Monday: How do you measure up?; Tuesday: How do your customers think you measure up?; Wednesday: Delivering more than your customers expect; Thursday: Excellence in communication; Friday: Attitude is everything; Saturday: Plan to excel; Surviving in tough times; Answers
- Notes:
- Description based upon print version of record.
- ISBN:
- 1-282-34593-1
- 9786613818522
- 1-4441-5986-0
- OCLC:
- 804661784
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