Dealing with difficult people easily [electronic resource] / Karen Mannering.

Format:

Book

Author/Creator:

Mannering, Karen.

Series:

Flash

Language:

English

Subjects (All):

Problem employees.

Psychology, Industrial.

Interpersonal conflict.

Physical Description:

1 online resource (95 p.)

Place of Publication:

London : Flash, 2011.

Language Note:

English

Summary:

Are you struggling to deal with difficult people or situations at work that impact on your career or wellbeing? Get a kick-start with this little book which will give you just enough to get you going...

Contents:

Cover; Book title; Contents; 1 What do we mean by a difficult person?; 2 Is there any way that I can read people?; 3 Difficult employees - how do I deal with them?; 4 Difficult managers - how do I deal with them?; 5 Difficult colleagues - how do I deal with them?; 6 Difficult customers - how do I deal with them?; 7 Difficult suppliers - how should I deal with them?; 8 How do I deal with difficult people from other cultures and countries?; 9 How do I cope if I am the one being difficult?; 10 How can I manage conflicting team members?

Notes:

"All you need to get started"--Cover.

ISBN:

1-282-33508-1

9786613817952

1-4441-3995-9

OCLC:

804663539