Managing the new generation : a practical guide for understanding and meeting workplace expectations of Generation Y / Carolin Rekar Munro.

Format:

Book

Author/Creator:

Munro, Carolin Rekar, author.

Language:

English

Subjects (All):

Employability.

Personnel management.

Entry-level employees.

Age distribution (Demography)--Economic aspects.

Age distribution (Demography).

Diversity in the workplace--Management.

Diversity in the workplace.

Employees--Training of.

Employees.

Physical Description:

1 online resource (224 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Birmingham : Impackt Publishing, 2014.

System Details:

Mode of access: World Wide Web.

Biography/History:

R Munro Carolin: Carolin Rekar Munro is the Associate Professor and Intellectual Lead for Leadership and Human Resources in the MBA and B. Com programs for the Faculty of Management at Royal Roads University in British Columbia. She is also an adjunct professor for Central Michigan University's Global Campus, teaching in the MA in Education. She received her Masters' and Doctoral degrees with a focus on developing human resources and leadership from the University of Toronto. She also has a Certified Human Resources Professional (CHRP) designation from the Human Resources Professionals Association, a Certified Training and Development (CTDP) designation from the Canadian Society for Training and Development, and is certified in values-based leadership from the Barrett Centre, Myers-Briggs Personality Inventory, and Emotional Quotient Inventory. Carolin manages a successful consulting practice, Eye of the Tiger Consulting(www. eyeofthetigerconsulting. ca), in which she collaborates with leaders on change management, employee engagement, organizational renewal, strategic planning, performance management, developing and sustaining high performing teams, succession management, and leadership development (for aspiring leaders, executives, and the youth community). Carolin has worked with clients in Canada, the U. S. , South America, the Caribbean, and parts of Europe. She is also a national and international conference speaker. Since 2008, Carolin's research portfolio has focused on Generation Y. Specifically, she has been investigating the following three key issues: the leadership role and competency profile required by GenY as they move into leadership; the organizational initiatives that need to be in place to identify, develop, and retain GenY talent; and the anticipated changes as leadership roles are filled by GenY, and how these changes can be navigated to ensure a smooth transition in organizational functioning and staff relations. Carolin is currently embarking on a study of how organizations internationally are preparing GenY for leadership roles, the competency profile required of GenY to lead internationally, and the changes GenY plans to make in doing business globally. Her published work includes: the emerging organizational landscape with Generation Y at the helm; developing and sustaining high performance teams; Return on Investment (ROI) from training and development initiatives; leadership models to transition teams from dependence to interdependence; best practices in teaching and learning; wellness management of HR practitioners; transitioning to e-learning environments; bridging multi-generational differences; and the mentoring needs and expectations of Generation Y human resources practitioners. This is Carolin's second book, the first was Management of Human Resources, which is required reading for courses in Human Resources in many Canadian colleges and universities. In the community, Carolin is involved in a number of national and international initiatives. For Education Beyond Borders, she is Chair of the Advisory Board, member of the Strategic Partnership Committee, and member of the facilitation team, who recently returned from Tanzania as part of a leadership development and community education project. As well as this, Carolin serves on the Human Resources Association's Educational Standards Committee and on the National Steering Committee for the Canadian Society for Training and Development.

Summary:

This book is written to help managers and business leaders harness the talent and skills of Gen Y.

Contents:

Cover

Copyright

Credits

About the Author

About the Reviewers

Contents

Preface

Chapter 1: Generation Y - Who Are They?

So, what's burning?

Unpacking the attributes of Gen Y

Exploring Gen Y's needs and expectations

Can you live up to Gen Y's expectations?

Can your organization live up to Gen Y's expectations?

Shattering myths about Gen Y

Myth number 1 - Gen Y is entitled

Myth number 2 - Gen Y has no work ethic

Myth number 3 - Gen Y is disrespectful

Myth number 4 - Gen Y is self-centered

Myth number 5 - Gen Y wants to run before they can walk

Shattered myths? So what now?

Meeting the Gen Y community

Reframing challenges as opportunities

Leaning in to change

Google it...

Summary

Chapter 2: Attracting Gen Y Talent to Your Company

Turbo-charging our job ads

Converting our ads from mild to sizzling hot!

Putting the lion's roar in your content

Tapping into social media - are you digitally networking?

Tweeting away your time - #tellmeyourstory

Blogging back to the basics

Facebook - do you like me?

The ABCs of heading back to school

Selecting the "perfect" candidate

Google it…

Chapter 3: Acclimatizing Gen Y to Your Workplace - Training that is Sticky, Stickier, and Stickiest

Revealing the learner within - the 360 degree request

Gen Y - who shows up for training?

Delivering training - how do YOU show up?

Orienting Gen Y to workplace realities - everyone on board?

Creating an unrivalled first impression

Designing training programs - shiny new tools for your toolbox

Diamonds in the rough - podcasts, vodcasts, and so much more!

Podcasts - get you headsets on!.

Vodcasts - now I can see you!

Meet me online?

Once upon a time...

The polls are now open

Thinking outside the tank

Do you want to play a game?

Debate twister

Search and find

Mystery learning?

Upside down? Backwards? No, flip it!

Making transfer of learning "stickiest

Forming sticky teams

Post-training collaborations

Evaluating your training - did you earn an "A"?

Chapter 4: Unlocking the Secrets to Awesome Conversations with Gen Y

Stretching the elastic band-a new role awaits you

Let go-getting out of your own way

Learning a new language-from crushers to connectors

Checking assumptions

Giving and receiving feedback-what to say and how to say it

What to say

What not to say

How to say it

Navigating the super highway of conflict - potholes, puddles, and ditches

Shifting gears

Signaling a new direction

Seeing what's in the rear view mirror

Google it

Chapter 5: Inspiring Star Performance- Reaching Seriously for Sirius

So what's burning?

Transmitting new messages - Why? What? How?

Exploring change within-an invitation to try something new

Tuning in to Gen Y's wavelength

Responding to Gen Y's input - are we clashing or collaborating?

Exploring new horizons for Gen Y - the galaxy beyond their jobs

Ideas that come from Jupiter, Mars, and Saturn

Responding to the pitch

Encouraging them to keep pitching!

Looking through the telescope

Falling stars - learning how to fall with grace and grit

Falling, falling, rising!

Morphing into a culture that knows how to fall.

Reframing challenges as opportunities

Meeting the Gen Y community - introducing…Peggy Liu!

Chapter 6: Performance Management- Becoming Hyperintentional About Sustainability

Managing daily performance - the secret sauce for getting things just right

What's too much

What's too little

What's just right?

Developing performance appraisals - a new GPS for Gen Y

How to evaluate

Coordinate 1 - Blue sky dreaming: your head in the clouds again

Coordinate 2 - Developing a blueprint for success: getting from here to where?

Coordinate 3 - Contributing to Gen Y's success: YOUR GPS matters too!

Who evaluates

Appraisal interviews - from OH NO to OH YES!

Navigating the unexpected - when performance gets a flat tire

Navigating the unexpected

Deja vu - when the behavior recurs

When it's time to say goodbye

Meeting the Gen Y community - introducing...Abdulmohsen Almuhanna!

Chapter 7: Rewarding Peak Performers - Goodbye Plaques, Trophies, and Recognition Pins

Incentivizing peak performance with financial rewards

Performance-based reward system - rewarding superstars

Identifying the superstars

Fine-tuning our process - differentiating between low-end, middle, and top performers

Determining fund size - how fat is your wallet?

Rewarding team performance

Recognizing staff - possibilities beyond cash

E-recognition - congratulatory messages go viral!

Personalized recognitions - beyond another gold-plated watch

Spontaneous bursts of caring - just because

Incorporating a few tantalizing workplace perks

Work space - here, there, and everywhere

Expatriate opportunities - pack your bags!.

A philanthropic generation

Sometimes, it's about doing nothing at all

Meeting the Gen Y community - introducing...Victoria Kovalenko!

Chapter 8: Mentoring the Next Generation of Leaders - Legacy Building, One Gen Y at a Time

Getting YOU primed for the mentoring journey ahead

An invitation to get over ourselves

Blueprint for your training - yes, training for YOU too!

Parachuting Gen Y into their future - their wish list and your map

The great revelation - what's on Gen Y's wish list?

Your map - guiding Gen Y to their career destination

Can I get a little support here? - mentoring the mentors

Throwing a mentoring life raft to YOU

Throwing a life raft to Gen Y too!

Meeting the Gen Y community - introducing...Hande Gulsen!

Chapter 9: Retaining Gen Y - What Else Does it Take to Keep Them?

Putting your organization's culture on your radar screen

The view under the microscope - one step back and two steps forward

Parking one's ego for incoming messages

Developing your sixth sense to the noise around you

Embracing the celestial sounds of whining

Silence ain't golden

Oh no! They're leaving!... Let them

Putting the stick down - don't beat yourself up

Holding the door open for Gen Ys as they leave

Meeting the Gen Y community - introducing...Dr. Ganesh Ramachandran!

Chapter 10: Multigenerational Unity - Singing in Semiperfect Harmony

Setting the right tempo for working together - maestro, please set the stage

Singing from a value-based song sheet.

Establishing contractual agreements for our working relationships

Welcome to your team charter!

Checking in and checking out

Zero tolerance for B'ing flat!

Striking the right chord

Striking a different chord

Multigenerational collaborations - singing an octave higher

Leveraging the generational mix in unconventional ways

Informal conversations - a cappuccino moment

Establishing community circles that keep us singing in semiperfect harmony

Instruments of our success

How does feedback resonate with you - a prelude to success

Meeting the Gen Y community - introducing...Gwen Hill!

Our last few minutes together...

Blank Page.

Notes:

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed June 15, 2017).

ISBN:

1-78300-089-9