Listen! : the art of effective communication / Dale Carnegie & Associates.

Format:

Book

Author/Creator:

Carnegie & Associates, Dale.

Dale Carnegie & Associates, issuing body.

Language:

English

Subjects (All):

Business communication.

Interpersonal communication.

Listening--Psychological aspects.

Listening.

Physical Description:

1 online resource (148 pages)

Edition:

First trade paperback edition.

Place of Publication:

LaVergne : G&D Media, 2018.

[New York] : G&D Media, 2019.

Summary:

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener-and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations. Founded in 1912, Dale Carnegie Training has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. He is recognized internationally as the leader in bringing out the best in people and over 8 million people have completed a Dale Carnegie course.

Contents:

Cover

Title Page

Copyright

Contents

Foreword

Introduction

Part One: Receiver Factors

1. Receiver Frames and Filters

2. The Seven Types of Listeners

3. The Four Types of Listening

My Listening Log, Part One

Part Two: Sender Factors

4. Sender Filters and Frames

5. Encoding Factors

6. Communication Style Differences

My Listening Log, Part Two

Part Three: You're Not Listening! Communication Breakdowns

7. Conflict

8. Your Conflict Style (and What It Says about Listening)

My Listening Log, Part Three

Part Four: Effective Listening Techniques

9. The Einstein Factor: Never Stop Questioning

10. Poker Face

11. Listening in the New Millennium

My Listening Log, Part Four

Conclusion

Intuition: The Art of Listening to Yourself

Fourteen Days to Better Listening

Index.

Notes:

Includes index.

Description based on online resource; title from PDF title page (ebrary, viewed July 9, 2019).

ISBN:

1-7225-2044-2