Emotions in groups, organizations and cultures / edited by Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe.

Format:

Book

Contributor:

Härtel, Charmine E. J., 1959-

Ashkanasy, Neal M., 1945-

Zerbe, W. J.

Series:

Research on emotion in organizations ; v. 5.

Research on emotion in organizations, 1746-9791 ; v. 5

Language:

English

Subjects (All):

Emotions.

Intergroup relations.

Physical Description:

1 online resource (359 p.)

Place of Publication:

Bingley : Emerald, 2009.

Language Note:

English

Summary:

The study of emotions in organizations is unlocking new and exciting insights into why employees behave as they do in groups, organizations and in different cultural contexts. In this 5th volume of Research on Emotion in Organizations, a collection of the latest work advancing knowledge and practice in these areas is showcased. The readings will appeal to all seeking a better understanding of the social and emotional competencies that help employees thrive in the workplace, the types of emotional self-management strategies employees use in managing emotion work and how the work context affects these, the impact of emotional displays in the workplace on performance appraisal and perceived organizational commitment, the role of unconscious affect on attitudes and behaviors at work, how interpersonal relationships between co-workers affect vitality and job performance, cross-national and cross-cultural issues, and how to build positive work environments.

Contents:

How can we make sense of emotional and social competencies within organizational settings? / Laura Guillén Ramo

The secret life of mood : causes and consequences of unconscious affect at work / Stefanie K. Johnson, Camille S. Johnson

Emotional deviance and organizational discipline : a study of emotions in grievance arbitration / Wilfred J. Zerbe

Emotion work : a study with call center operators / Mirele Cardoso do Bonfim, Sonia Maria Guedes Gondim

Organizational emotional intelligence and performance : an empirical study / Jochen I. Menges, Heike Bruch

The role of emotional self-efficacy, emotional intelligence, and affect in workplace incivility and workplace satisfaction / Beverley Kirk, Nicola Schutte, Donald Hine

Building positive responses to bullying : establishing the framework / Tui McKeown, Melanie Bryant, Luise Raeder

Emotional expression, gender, personality, and workplace appropriate behaviors / Joel T. Nadler, Meghan R. Lowery

Using an emotion regulation framework to predict the outcomes of emotional labor / Moïra Mikolajczak, Véronique Tran, Céleste M. Brotheridge, James J. Gross

Does culture influence intelligence? A study of the influence of cultural context / Kerri Anne Crowne, Arvind V. Phatak, Uday Salunkhe

Cross-national cross-cultural research of emotions at work : a review and some recommendations / Andrea Fischbach

Positive work relationships, vitality, and job performance / Abraham Carmeli

On the directionality of vigor : job satisfaction relationships : a longitudinal study / Arie Shirom, Ofira Shraga

Overview / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe.

Notes:

Description based upon print version of record.

Includes bibliographical references.

Print version record

ISBN:

9786612276460

9781282276468

1282276468

9781848556553

1848556551

OCLC:

505122889